Mehreteab Tequabo
Kitchener,Ontario
Summary
Application for IT Field Technician MBI IT Services Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
1
1
year of professional experience
Work History
Computer Technician
Reality Bytes
Elmira, ON
01.2022 - 05.2022
- Linked computers to network and peripheral equipment.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
IT Technician Intern
Wilmot Technologies
08.2021 - 10.2021
- Upgrading hardware including replacing internal CPU components, hard drives, power supplies, and memory
- Read technical manuals and procedural documentation and completed required documentation with details and accuracy
- Fully rebuilding and installing new operating systems on desktops, laptops, and notebooks
- Upgrading software and performing factory resets on mobile phones
- Installing and setting up access points
- Communicated with end user and provided excellent customer service support with confidence
- Assisting with work station, network, and printer setup and management
- Performing event logs on server, completed cloning and imaging
- Performing preventative software maintenance and hardware maintenance.
Education
Information Technology Administrator Diploma -
triOs College
Kitchener, ON10.2021
Skills
- Informational Technology Administrator College Diploma (Technical skills in PC, Network administration, SQL, Server, Powershell, Windows and CompTIA)
- Exposure to installing and configuring Windows OS, technical knowledge of hardware and Windows 7 and Windows 10 operating systems
- Knowledge of IP addressing and routing concepts
- Knowledge of hardware setup and maintenance for desktop system and networks
- Proven customer service abilities with 8 years’ experience
- Strong written and verbal communication skills to interact with teammates and customers
- Hands on experience installing computers/printers/wireless connectivity devices
- Working effectively when completing tasks independently with minimal supervision
- Attention to Detail
- Software Installation
- Microsoft Office
- Installation and Repair
- Computer Troubleshooting
- Desktop and laptop installations
- Computer Assembly
Languages
English
Professional Working
Timeline
Computer Technician
Reality Bytes
01.2022 - 05.2022
IT Technician Intern
Wilmot Technologies
08.2021 - 10.2021
Information Technology Administrator Diploma -
triOs College