Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mehreen Pal Kaur

Etobicoke

Summary

A high-achieving and self-motivated administrative professional with exceptional organizational skills and a strong commitment to customer service. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist/Medical Assistant

Long Branch Clinic
03.2024 - 08.2024
  • Greeted patients, visitors, and staff, ensuring a welcoming and professional atmosphere at the clinic
  • Managed patient registration confirmed and validated patient demographics and insurance information
  • Efficiently handled phone inquiries, directing calls to appropriate staff members and providing information within the scope of authority
  • Scheduled new and follow-up outpatient appointments, demonstrating strong organizational and multitasking abilities
  • Assisted doctors with medical procedures, taking initiative to anticipate needs without waiting for instructions
  • Entered patient information into the EMR system (Oscar), showcasing high accuracy and attention to detail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Front Desk Office Admin (Medical Imaging)

University Health Network (UHN) - Princess Margaret Hospital; Toronto General Hospital
01.2024 - 04.2024
  • Provided administrative support to multiple departments, including mental health outpatient services
  • Checked in patients, managed schedules, and confirmed insurance details, utilizing a patient-centered approach
  • Attended team meetings, recorded minutes, and distributed agendas, demonstrating strong communication and collaboration skills
  • Utilized Epic and Coral Workstation systems for patient information management, supporting intake and triage processes
  • Assisted in covering for other administrative assistants within the department, ensuring seamless operations.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Proofread and edited documents for accuracy and grammar.

Office Administration Co-op

Main Booking Office, Toronto General Hospital(UHN)
01.2024 - 04.2024
  • Supported patient scheduling and appointment bookings, maintaining confidentiality and professionalism
  • Collaborated with the mental health team to streamline booking processes and managed patient requisitions
  • Provided accurate data entry and maintained records, contributing to the department's efficiency.
  • Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.

Administrative Assistant (Part-Time)

Complete Rehab Centre
10.2022 - 12.2023
  • Efficiently maintained and updated patient records, ensuring confidentiality and compliance with healthcare regulations
  • Coordinated appointments and therapy sessions for patients, optimizing the use of facility resources and minimizing wait times
  • Acted as the primary point of contact for patients and their families, providing information and addressing concerns with empathy and professionalism
  • Processed billing and insurance claims, ensuring accuracy and timely submission to facilitate smooth financial operations
  • Oversaw daily office operations, including inventory management, ordering supplies, and maintaining a clean and organized work environment
  • Assisted therapists and medical staff with administrative tasks, such as preparing treatment plans and managing correspondence
  • Entered patient data into electronic health records (EHR) systems and generated reports for management review
  • Provided exceptional customer service, enhancing patient satisfaction and contributing to a positive clinic atmosphere.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Office Administration: Health Services -

Sheridan College
Mississauga, ON
04.2024

Skills

  • Technical Proficiency: Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook), EPIC, Oscar, Coral Workstation, and videoconferencing tools (Zoom)
  • Interpersonal Skills: Superior communication skills, both oral and written; experience in greeting patients and handling phone inquiries professionally
  • Patient-Centered Care: Strong focus on patient care, ensuring a positive initial experience for patients and families
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accuracy in a fast-paced environment
  • Administrative Support: Experienced in minute-taking, agenda preparation, file management, and supporting intake triage processes
  • Self-Directed: Proactive and able to anticipate needs, supporting team operations without waiting for instructions

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Certification

  • CPR/AED Certification
  • First Aid Certification

Timeline

Receptionist/Medical Assistant

Long Branch Clinic
03.2024 - 08.2024

Front Desk Office Admin (Medical Imaging)

University Health Network (UHN) - Princess Margaret Hospital; Toronto General Hospital
01.2024 - 04.2024

Office Administration Co-op

Main Booking Office, Toronto General Hospital(UHN)
01.2024 - 04.2024

Administrative Assistant (Part-Time)

Complete Rehab Centre
10.2022 - 12.2023

Office Administration: Health Services -

Sheridan College

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Mehreen Pal Kaur