Mehreen Pal Kaur
Etobicoke
Summary
A high-achieving and self-motivated administrative professional with exceptional organizational skills and a strong commitment to customer service. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist/Medical Assistant
Long Branch Clinic
03.2024 - 08.2024
- Greeted patients, visitors, and staff, ensuring a welcoming and professional atmosphere at the clinic
- Managed patient registration confirmed and validated patient demographics and insurance information
- Efficiently handled phone inquiries, directing calls to appropriate staff members and providing information within the scope of authority
- Scheduled new and follow-up outpatient appointments, demonstrating strong organizational and multitasking abilities
- Assisted doctors with medical procedures, taking initiative to anticipate needs without waiting for instructions
- Entered patient information into the EMR system (Oscar), showcasing high accuracy and attention to detail.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Desk Office Admin (Medical Imaging)
University Health Network (UHN) - Princess Margaret Hospital; Toronto General Hospital
01.2024 - 04.2024
- Provided administrative support to multiple departments, including mental health outpatient services
- Checked in patients, managed schedules, and confirmed insurance details, utilizing a patient-centered approach
- Attended team meetings, recorded minutes, and distributed agendas, demonstrating strong communication and collaboration skills
- Utilized Epic and Coral Workstation systems for patient information management, supporting intake and triage processes
- Assisted in covering for other administrative assistants within the department, ensuring seamless operations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Proofread and edited documents for accuracy and grammar.
Office Administration Co-op
Main Booking Office, Toronto General Hospital(UHN)
01.2024 - 04.2024
- Supported patient scheduling and appointment bookings, maintaining confidentiality and professionalism
- Collaborated with the mental health team to streamline booking processes and managed patient requisitions
- Provided accurate data entry and maintained records, contributing to the department's efficiency.
- Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.
Administrative Assistant (Part-Time)
Complete Rehab Centre
10.2022 - 12.2023
- Efficiently maintained and updated patient records, ensuring confidentiality and compliance with healthcare regulations
- Coordinated appointments and therapy sessions for patients, optimizing the use of facility resources and minimizing wait times
- Acted as the primary point of contact for patients and their families, providing information and addressing concerns with empathy and professionalism
- Processed billing and insurance claims, ensuring accuracy and timely submission to facilitate smooth financial operations
- Oversaw daily office operations, including inventory management, ordering supplies, and maintaining a clean and organized work environment
- Assisted therapists and medical staff with administrative tasks, such as preparing treatment plans and managing correspondence
- Entered patient data into electronic health records (EHR) systems and generated reports for management review
- Provided exceptional customer service, enhancing patient satisfaction and contributing to a positive clinic atmosphere.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Office Administration: Health Services -
Sheridan College
Mississauga, ON04.2024
Skills
- Technical Proficiency: Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook), EPIC, Oscar, Coral Workstation, and videoconferencing tools (Zoom)
- Interpersonal Skills: Superior communication skills, both oral and written; experience in greeting patients and handling phone inquiries professionally
- Patient-Centered Care: Strong focus on patient care, ensuring a positive initial experience for patients and families
- Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accuracy in a fast-paced environment
- Administrative Support: Experienced in minute-taking, agenda preparation, file management, and supporting intake triage processes
- Self-Directed: Proactive and able to anticipate needs, supporting team operations without waiting for instructions
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Receptionist/Medical Assistant
Long Branch Clinic
03.2024 - 08.2024
Front Desk Office Admin (Medical Imaging)
University Health Network (UHN) - Princess Margaret Hospital; Toronto General Hospital
01.2024 - 04.2024
Office Administration Co-op
Main Booking Office, Toronto General Hospital(UHN)
01.2024 - 04.2024
Administrative Assistant (Part-Time)
Complete Rehab Centre
10.2022 - 12.2023
Office Administration: Health Services -
Sheridan College
Similar Profiles
CAM NGUYEN THI THANHCAM NGUYEN THI THANH
Underwriting Supervisor at BAO LONG INSURANCE CORPORATION - BAO LONG HEAD OFFICE BRANCHUnderwriting Supervisor at BAO LONG INSURANCE CORPORATION - BAO LONG HEAD OFFICE BRANCH
Zoe MiduraZoe Midura
Ocean Lifeguard at City Of Long BranchOcean Lifeguard at City Of Long Branch
Amy FarleyAmy Farley
Educational Support Teacher at West Long Branch School DistrictEducational Support Teacher at West Long Branch School District
Michelle Diana Solis RamosMichelle Diana Solis Ramos
PIA - Summer Tutoring Program at Parkdale Intercultural Association/Youth Engagement Sessions (YES)PIA - Summer Tutoring Program at Parkdale Intercultural Association/Youth Engagement Sessions (YES)
Gerry ArniniGerry Arnini
President, Board of Directors at Brothers of the Christian SchoolsPresident, Board of Directors at Brothers of the Christian Schools