Mojgan Makki Monfared
Calgary,Alberta
Summary
Ambitious Receptionist and clerk equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding social and adminestrate skills and telephone etiquette. Committed to contributing to company growth.
Overview
33
33
years of professional experience
Work History
Receptionist Clerk
Arad Dental Clinic
Qazvin, Qazvin
07.2020 - 07.2022
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
Cashier
Razi Medical Lab
Karaj, Alborz
06.2017 - 06.2018
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Home Tutor
self-employed
Kuala Lumpur, Selengore
06.2005 - 06.2014
- Provided one-on-one instruction and tutoring in a variety of academic subjects.
- Collaborated with parents to discuss students' progress and develop strategies for success.
- Assisted students in developing study skills such as time management and note-taking techniques.
School Counselor
Tehran Dist.5
Tehran, Tehran
09.2001 - 09.2002
- Provided individual and group counseling sessions to students in order to discuss academic, social and emotional issues.
- Collaborated with teachers to develop strategies for improving student performance in the classroom.
- Coordinated crisis interventions for students facing difficult life situations.
School Counselor
Farghdani High School
Isfahan, Isfahan
09.2000 - 09.2001
- Provided individual, group and family counseling services to students.
- Developed and implemented behavior management plans for students with behavioral issues.
- Collaborated with teachers, administrators, parents and other professionals in the development of Individualized Education Programs.
- Developed crisis intervention plans for students in need of urgent mental health support.
Teacher
Exceptional Education Dept
Isfahan, Isfahan
09.1991 - 09.1999
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Instructed students in academic subjects such as math, science, arts, social studies, and history and social skills
- Differentiated instruction according to student skill level.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Secratary
Arian Bar city freight agency
Tehran, Tehran
09.1989 - 09.1991
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Coordinated meeting logistics such as room reservations and catering services.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Education
Grade 5 Theory - Piano
The Associated Board of The Royal School of Music
UK03.2010
Grade 4 Theory - Piano
The Associated Board of The Royal School of Music
UK03.2009
Grade 3 Theory - Piano
The Associated Board of The Royal School of Music
Uk03.2008
Bachelor of Arts - Psychology
Isfahan University
Isfahan07.1984
Skills
- Scheduling
- Data Entry
- Supply Management
- Documentation and Reporting
- Multi-Line Telephone Skills
- Mail Handling
- Recordkeeping and Bookkeeping
- Greeting and Seating Clients
- Time Management
Timeline
Receptionist Clerk
Arad Dental Clinic
07.2020 - 07.2022
Cashier
Razi Medical Lab
06.2017 - 06.2018
Home Tutor
self-employed
06.2005 - 06.2014
School Counselor
Tehran Dist.5
09.2001 - 09.2002
School Counselor
Farghdani High School
09.2000 - 09.2001
Teacher
Exceptional Education Dept
09.1991 - 09.1999
Secratary
Arian Bar city freight agency
09.1989 - 09.1991
Grade 5 Theory - Piano
The Associated Board of The Royal School of Music
Grade 4 Theory - Piano
The Associated Board of The Royal School of Music
Grade 3 Theory - Piano
The Associated Board of The Royal School of Music
Bachelor of Arts - Psychology
Isfahan University
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