Mehraj Naimi
Ottawa,ON
Summary
Dedicated professional with strong communication and leadership skills. Committed to enhancing customer experiences and fostering team collaboration. Ready to leverage expertise in organizing engaging experiences and mentoring others.
Overview
19
19
years of professional experience
1
1
Certification
Work History
German Tour Director
Misa Tours Int'L
08.2025 - Current
- Organized and led engaging tours, ensuring a memorable experience for participants.
- Coordinated logistics, including transportation, accommodations, and itineraries for diverse groups.
- Developed strong knowledge of local cultures and attractions to enhance tour content.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated group bonding activities, fostering an enjoyable atmosphere for all participants.
Shopper
Instacart
02.2023 - Current
- Adapted to fast-paced environments, managing multiple orders while ensuring accuracy in selections.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Head Coach Boys Soccer
OSU- Ottawa South United
05.2024 - 10.2025
- Developed and implemented training programs to enhance player skills and teamwork.
- Analyzed game performance to identify areas for improvement and strategic adjustments.
- Coordinated practice schedules, ensuring optimal use of facilities and time management.
- Mentored assistant coaches in effective coaching techniques and player development strategies.
- Fostered positive relationships with players, promoting a supportive team environment.
- Reviewed player progress regularly, providing constructive feedback to encourage growth.
- Organized and led competitive matches, focusing on sportsmanship and skill development.
- Collaborated with parents and community members to promote the soccer program's visibility and engagement.
Bell Authorized Agent & NMT Sales Representative
OSL Retail Services
02.2025 - 04.2025
- Managed client inquiries and resolved issues efficiently to enhance customer satisfaction.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- prospected and demonstrated the features and advantages of Bell telecommunication products
German Videogame Proofreader
Keywords Studios
05.2023 - 02.2025
- Reviewed and edited game localization content for accuracy and consistency.
- Collaborated with development teams to ensure adherence to style guides.
- Implemented quality assurance processes to enhance proofreading efficiency.
- Streamlined proofreading workflows, reducing turnaround times for projects.
Uber Driver
Uber
03.2023 - 03.2024
- Navigated diverse city routes to provide efficient rides for passengers.
- Ensured high customer satisfaction through effective communication and timely service.
- Managed ride requests using Uber's driver app, optimizing route selections.
- Maintained vehicle cleanliness and functionality, promoting safety standards.
Dasher
DoorDash
11.2022 - 12.2023
- Delivered food orders promptly while ensuring quality and accuracy of items.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Maintained high customer satisfaction through effective communication and problem resolution.
Real Estate Agent
Postbank Immobilien Dreieich
10.2020 - 02.2022
- Negotiated property sales and facilitated client transactions to ensure successful closings.
- Conducted market analysis to identify trends and pricing strategies for listings.
- Developed promotional materials and utilized digital platforms to enhance property visibility.
- Provided expert guidance on property valuations and investment opportunities for clients.
Real Estate Agent
RE/MAX Immo Group Heusenstamm
03.2020 - 09.2020
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Executive Assistant
Helmholz & Pauli GmbH
07.2015 - 08.2020
- Developed and maintained efficient filing systems for documents, enhancing retrieval speed and accuracy.
- Implemented process improvements in office workflows, increasing operational efficiency and productivity.
- Mentored junior administrative staff, fostering skills development and knowledge sharing within the team.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Commercial Clerk
Arena Personal Management GmbH
10.2013 - 07.2015
- Processed incoming orders efficiently, ensuring accuracy in inventory management.
- Coordinated shipping schedules to optimize delivery timelines and minimize delays.
- Maintained detailed records of transactions using ERP systems for streamlined reporting.
- Assisted in the development of operational workflows to enhance productivity and reduce errors.
Banquet Server
Mise En Place
01.2011 - 03.2012
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Set up and dismantled banquet spaces according to event specifications, maintaining attention to detail.
- Assisted in training new staff on service standards and operational procedures, fostering team efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders during events.
Unarmed Security Guard
B.E.S.T Veranstaltungsdienste GmbH
01.2007 - 01.2011
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Managed access control procedures for events, ensuring compliance with safety protocols.
- Responded promptly to incidents, providing first aid as needed until emergency services arrived.
Education
No Degree - Facility Management
Technische Hochschule Friedberg
Friedberg, Hessen Germany06-2014
No Degree - Electrical Engineering And Information Technology
Hochule Darmstadt
Darmstadt, Hessen Germany06-2013
No Degree - Electrical Engineering And Information Technology
Technical University Darmstadt
Darmstadt, Hessen Germany06-2011
General Higher Education Entrance Qualification - Chemical Engineering & German Literature
Ludwig Geissler Schule
Hanau, Hessen Germany06-2009
Highschool Diploma - Chemical & Physical Engineering
Ludwig Geissler Schule
Hanau, Hessen Germany06-2007
Secondary School Diploma - English, Physics & Chemistry
Georg Büchner Schule
Erlensee, Hessen Germany07-2005
Skills
- Patience and tolerance
- Effective time management
- Exceptional communication
- Public speaking confidence
Accomplishments
- Collaborated with team of 25 in the development of Gebeco Journeys.
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
German
Native or Bilingual
Urdu
Limited Working
Uzbek
Limited Working
Persian
Limited Working
Certification
- CTA - Certified Travel Associate
- CTC - Certified Travel Counselor
Timeline
German Tour Director
Misa Tours Int'L
08.2025 - Current
Bell Authorized Agent & NMT Sales Representative
OSL Retail Services
02.2025 - 04.2025
Head Coach Boys Soccer
OSU- Ottawa South United
05.2024 - 10.2025
German Videogame Proofreader
Keywords Studios
05.2023 - 02.2025
Uber Driver
Uber
03.2023 - 03.2024
Shopper
Instacart
02.2023 - Current
Dasher
DoorDash
11.2022 - 12.2023
Real Estate Agent
Postbank Immobilien Dreieich
10.2020 - 02.2022
Real Estate Agent
RE/MAX Immo Group Heusenstamm
03.2020 - 09.2020
Executive Assistant
Helmholz & Pauli GmbH
07.2015 - 08.2020
Commercial Clerk
Arena Personal Management GmbH
10.2013 - 07.2015
Banquet Server
Mise En Place
01.2011 - 03.2012
Unarmed Security Guard
B.E.S.T Veranstaltungsdienste GmbH
01.2007 - 01.2011
No Degree - Facility Management
Technische Hochschule Friedberg
No Degree - Electrical Engineering And Information Technology
Hochule Darmstadt
No Degree - Electrical Engineering And Information Technology
Technical University Darmstadt
General Higher Education Entrance Qualification - Chemical Engineering & German Literature
Ludwig Geissler Schule
Highschool Diploma - Chemical & Physical Engineering
Ludwig Geissler Schule
Secondary School Diploma - English, Physics & Chemistry
Georg Büchner Schule