Mehrad Bahraini
Calgary,AB
Summary
Seasoned Point of Sale Support Center Coordinator and Bank Teller at Tejarat Bank, adept in Transactions analysis and customer service. Excelled in enhancing customer satisfaction through effective problem-solving and strong interpersonal communication. Demonstrated proficiency in Microsoft Office Suite, particularly Excel, ensuring efficient operations and customer support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Point of Sale (POS) Support Center Coordinator
Tejarat Bank
10.2022 - Current
- Coordinating the activities of customer service representatives and providing guidance to ensure efficient and effective customer support.
- Monitoring and analyzing customer service metrics and their feedback to identify areas of improvement to enhance the overall customer experience and maintain customer satisfaction..
- Overseeing customer service operations, including email, chat, and phone support.
- Collaborating with other departments within the organization to resolve customer issues and complaints.
Bank Teller
Tejarat Bank
01.2022 - 10.2022
- Opening and Managing bank accounts
- Processing financial transactions such as deposits, withdrawals, and transfers
- providing online and mobile banking services for individuals and businesses
- Issuing debit and credit cards
- Handling cash management and electronic transfers for individuals and businesses
Education
Bachelor of Science - Business Management
University of Tehran
Tehran09.2020
Skills
- Financial Analysis and Understanding of Banking Regulations, Software and Technology
- Strong Communication and Interpersonal
- Active Listening, Attention to Details and Accuracy
- Adaptability and Ability to Work under Pressure
- Proficiency in Microsoft Office Suite, particularly Excel
- Strong Customer Service And Problem-solving
- Time Management, Multitasking and Prioritization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Persian (Farsi)
Native or Bilingual
English
Limited Working
Certification
- Certified [Introduction to the Concepts of Combating Money Laundering and Terrorism Financing, [Tejarat Bank Online Learning Platform - [Apr 2024 - May 2024]
- Certified [Letter of Credit (LC) in Supply Chain, Types & Applications, [Tejarat Bank Online Learning Platform - [May 2023 - Jun 2023]
- Certified [Theory of Communication, [Tejarat Bank Online Learning Platform - [Apr 2023 - May 2023]
Hobbies
- Travel
- Social Activities
- Cooking
- Playing Video Games
Interests
- Music
- Movies and theater
- Soccer
Timeline
Point of Sale (POS) Support Center Coordinator
Tejarat Bank
10.2022 - Current
Bank Teller
Tejarat Bank
01.2022 - 10.2022
Bachelor of Science - Business Management
University of Tehran
Similar Profiles
Alireza RezaeiAlireza Rezaei
Bank Teller at Tejarat BankBank Teller at Tejarat Bank
Hossein ShojaeiHossein Shojaei
Senior IT Support Engineer at Tejarat BankSenior IT Support Engineer at Tejarat Bank
Hossein ShojaeiHossein Shojaei
IT Support Engineer at Tejarat BankIT Support Engineer at Tejarat Bank