Summary
Overview
Work History
Education
Skills
Timeline
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MEHRAB HOSSAIN KHAN

Brandon,MB

Summary

Highly motivated and results-oriented professional with a proven track record in sales and customer service. Known for exceeding targets and delivering outstanding customer experiences across diverse industries. Exceptional communication, interpersonal, and problem-solving skills contribute to successful outcomes and customer delight. Seeking a challenging role where I can leverage my experience, passion for customer service, and drive for excellence.

Overview

6
6
years of professional experience

Work History

Crew Member

McDonald’s
04.2023 - 08.2023
  • Customer Service, Food Safety, Resolving Complaints.
  • Took customer orders correctly and efficiently.
  • Ensuring food safety standards are being followed,
  • Resolving customer complaints as necessary by redoing their order.
  • Managed over 50 customer calls per day.

Sales Team Leader

TNI The Network Inc
05.2023 - 08.2023
  • Sales Strategy, Training, Performance Tracking
  • Leading and motivating team of sales representatives, fostering positive and high-performance work environment
  • Setting clear performance objective and providing regular feedback to team members to support their professional development
  • Developing and implementing sales strategies to drive revenue growth and expanding customer base
  • Monitoring sales performance metrics, analyze data, and provide reports to senior management
  • Assessing training needs of sales team and coordinate training programs to enhance their knowledge and skills
  • Address customer concerns and resolve any issues promptly and effectively.

Assistant Manager

Domino's Pizza
05.2023 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Late Night Pizza
07.2021 - 03.2023
  • Managing inventory, Employee Management, Customer Service, Restaurant management
  • Managed team of 20+ employees to ensure efficient operation of the store and adherence to company standards
  • Provided coaching, feedback, and recognition for associates’ performance in relation to job responsibilities
  • Ensured proper training was provided for all new hires and that current staff received annual training as required by law or corporate policy
  • Maintained awareness of local competition within trade area and implemented strategies to maintain market share based on competitor activity
  • Monitored sales trends, customer preferences, competitive activities, and other factors affecting business operations to identify opportunities for growth and improvement.

Senior Sales Executive

Southeast Money Exchange
02.2018 - 01.2021
  • Sales, Customer Service, Cold Calling
  • Provided welcoming environment for clients during their transactions in branch and with phone and email
  • Engaged with clients to accurately determine their needs and offer appropriate products and services
  • Networked to establish contact with business prospects
  • Offered top-notch customer support to boost loyalty and sales.

Education

College Diploma - Business Administration

SENECA COLLEGE,
Finch, Toronto, Ontario
12.2022

High School Diploma -

Ispahani Public School And College
Chattogram, Bangladesh
08.2019

Skills

  • Customer Service
  • Multi-tasking
  • Organizational Skills
  • Problem solving
  • Critical Thinking
  • Mathematical Skills
  • Financial Modeling, Planning & Forecasting
  • Strategic Planning and Execution
  • Technical proficiency
  • Advanced Excel, Google Sheet, MS Office

Timeline

Assistant Manager

Domino's Pizza
05.2023 - 08.2023

Sales Team Leader

TNI The Network Inc
05.2023 - 08.2023

Crew Member

McDonald’s
04.2023 - 08.2023

Manager

Late Night Pizza
07.2021 - 03.2023

Senior Sales Executive

Southeast Money Exchange
02.2018 - 01.2021

College Diploma - Business Administration

SENECA COLLEGE,

High School Diploma -

Ispahani Public School And College

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MEHRAB HOSSAIN KHAN