Mehnoor Farooq
Mississauga,ON
Summary
A fast learner, who is able to adapt to new procedures, programs and software; with a highly accomplished ability to build and maintain relationships, with strong negotiating skills. Dependable Sales and Customer Service Leader with extensive history of exceptional customer service and satisfaction, proven sales demonstrated over 18 years of experience with progressive responsibility. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress.
Successful completion of CIFFA.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sales Leader
Pier 1 Imports
Mississauga, ON
07.2009 - 07.2019
- Consistently met and exceeded sales targets.
- Lead as an associate coach and manager on duty for customer service and sales.
- Ensured all necessary procedures are completed for store opening and/or closing (start of day and end of day processes).
- Cash handling (Open/Close, skim, balance registers, safe and POS systems).
- Prepared sales and action plans.
- Tracked daily revenue and sales reports, ensure that targets are achieved on a regular basis.
- Ensure that safety policy and procedures are implemented and reported.
- Displayed merchandise according to visual merchandising standards.
- Assisted store manager in the development and training of associates.
- Provided continuous communication, reinforcement and feedback to keep associates informed and knowledgeable.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Acquired and maintained full knowledge of products' functional aspects to better serve customer needs.
- Monitored sales team performance and provided constructive feedback and encouragement.
- Led sales team to exceed quarterly sales goals.
- Increased customer engagement to drive interest and boost sales opportunities.
- Lead the team to achieve KPIs consistently by creating SMART goals based on available sales data.
- Developed multiple sales strategies to address range of project and customer types.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Analyzed daily and weekly reports with senior management to aid in business decision-making and planning.
Department Manager
Walmart
Mississauga
05.2003 - 05.2008
- Successfully overlooked paper goods/household cleaning and jewelry/accessories department.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Arranged sales incentives with store management to reward deserving team members for exceeding expectations.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Analyzed reports daily to gather data for operations and forecast needs.
- Grew department sales by meeting performance goals.
- Implemented additional in-store sales promotions by reviewing merchandising activities, department sales and partnering with vendors.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Introduced new methods, practices and systems to reduce shrinkage.
- Fostered a positive and respectful work environment by leading by example.
- Screened candidates for interviews to meet staffing demands for my departments.
Layaway Associate
Wal-Mart Canada Toronto
Mississauga, ON
11.2001 - 06.2003
- Handled, created, and maintained layaway accounts and processed customer pick-ups.
- Layaway database and inventory management.
- Back-up assistance for back-end operations.
- Audited and managed inventory reports.
- Managed efficient cash register operations.
Courtesy Desk Associate
Walmart
Scarborough , ON
11.1999 - 06.2001
- Operated point of sales (Cash handling).
- Handled returns and exchanges.
- Provided exceptional customer service in a high volume and fast pace environment.
- Resolved customer complaints to full satisfaction of customer.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Helped locate and obtain out-of-stock product based on customer requests.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
Supply Chain Management - Logistics
TRIOS College
Mississauga 04.2022 - Current
Diploma - OSSD
Sir Wilfrid Laurier Collegiate Institute
Skills
Client relationship building
Consultative sales techniques
Brand promotion
Sales strategy
Sales forecasting
Employee training
Store opening and closing
Product and service sales
Point of sale operation
Product promotions
Certification
CIFFA
Strenghts and Expertise
- Superior Time Management and Prioritization Skills
- Strong Negotiation Skills
- Excellent verbal and written communicational Skills
- Problem Solving
- Team player with the ability to work independently
- Able to work in a fast-paced, detail-oriented environment
- Knowledge of Microsoft Office
Timeline
CIFFA
11-2022
Supply Chain Management - Logistics
TRIOS College
04.2022 - Current
Sales Leader
Pier 1 Imports
07.2009 - 07.2019
Department Manager
Walmart
05.2003 - 05.2008
Layaway Associate
Wal-Mart Canada Toronto
11.2001 - 06.2003
Courtesy Desk Associate
Walmart
11.1999 - 06.2001
Diploma - OSSD
Sir Wilfrid Laurier Collegiate Institute