MEHMET ALI CANLI
Calgary,AB
Summary
Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
FLO
KİEV, UKRAINA
07.2021 - 02.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Assistant Store Manager
FLO
ASTANA, KAZAKISTAN
07.2019 - 07.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared staff work schedules and assigned team members to specific duties.
Department Manager
FLO
Astana, Kazakistan
12.2015 - 07.2019
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
Education
DONETSK NATIONAL UNIVERSITY - BACHELOR OF PHİLOLOGY ( RUSSIAN )
SEYMEN COLLEGE
KOCAELI06-2011
Skills
- Customer Service Management
- Operations Management
- Shift Scheduling
- Team Development
- Report Generation
- Store Merchandising
- Operational budgeting
- Competitor Monitoring
- Store operations oversight
- Recruiting and Hiring
- Team Leadership
- Mathematical Aptitude
- Work Planning and Prioritization
- Leadership Development
- Policies and Procedures
- Loss Prevention Procedures
Accomplishments
- 2017 Best Store Manager (FLO KAZAKHSTAN)
2019: Highest Turnover (FLO KAZAKHSTAN)
2021: 3rd Best Store in the World (FLO UKRAINE)
Certification
● Situational leadership, 2018 .Within the company FLO .
● Effective presentation techniques, 2018. FLO .
● Recruitment interview training, 2019, FLO .
Languages
English
Limited
Russian
Professional
Turkish
Professional
Affiliations
- 2006-2007 Ukrainian Turkish Businessmen Association Football Cup
- 2009-2010 Ukrainian Turkish Businessmen Association Football Cup
Timeline
Store Manager
FLO
07.2021 - 02.2024
Assistant Store Manager
FLO
07.2019 - 07.2021
Department Manager
FLO
12.2015 - 07.2019
DONETSK NATIONAL UNIVERSITY - BACHELOR OF PHİLOLOGY ( RUSSIAN )
SEYMEN COLLEGE
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