MEHDY KOUAKOU
Summary
Dedicated healthcare professional with 9+ years of experience in high-acuity clinical environments, including intensive care and patient case management. Adept at solving complex problems under pressure, providing technical support fornclinical systems, and communicating with interdisciplinary teams. Demonstrated ability to assess, troubleshoot, and optimize patient care technology. Passionate about delivering exceptional remote support, contributing to global healthcare innovation, and empowering end-users through technical education and guidance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nurse Case Manager
Aetna, a CVS Health
11.2024 - Current
- Provided remote care across acute, outpatient, and home care settings.
- Interpreted diagnostic results and escalated critical findings to medical teams.
- Used electronic platforms to manage and support high-risk patients.
- Acted as a liaison between field teams and providers to resolve complex care delivery issues
Registered Nurse Critical Care
Kaiser Permanente
11.2016 - 07.2024
- Supported and monitored patients on MR-compatible life support and telemetry equipment.
- Responded to high-risk, urgent care cases requiring rapid diagnostics and technical equipment use
- Troubleshooting of various medical equipment during malfunction
Registered Nurse Critical Care
Harbor UCLA
05.2015 - 11.2016
- Interfaced with biomedical and IT teams to troubleshoot bedside monitoring and imaging equipment.
- Supported real-time decision-making in tech-reliant trauma and neurocritical care situations.
- Escalated performance issues and documented anomalies for QA reviews.
Education
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS ARLINGTON
06-2025
Associate of Science - Math & Science
AMERICAN RIVER COLLEGE
Sacramento, CA04-2014
Associates Degree - Nursing
AMERICAN RIVER COLLEGE
Sacramento, CA01.2014
Skills
- Clinical systems support & documentation (Epic)
- Critical thinking & remote troubleshooting under high pressure
- Experience with diagnostic & monitoring equipment in ICU settings
- Strong communication and escalation management
- Field coordination and interdisciplinary technical liaison
- Exposure to equipment performance tracking and QA processes
Accomplishments
- Daisy Award nominee
Certification
- ACLS
- BLS
Languages
French
Native/ Bilingual
Spanish
Limited
Timeline
Nurse Case Manager
Aetna, a CVS Health
11.2024 - Current
Registered Nurse Critical Care
Kaiser Permanente
11.2016 - 07.2024
Registered Nurse Critical Care
Harbor UCLA
05.2015 - 11.2016
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS ARLINGTON
Associate of Science - Math & Science
AMERICAN RIVER COLLEGE
Associates Degree - Nursing
AMERICAN RIVER COLLEGE
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