Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mehdi El Moueden

Mehdi El Moueden

Saskatoon,SK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Flight Attendant

Fly Dubai
08.2021 - 01.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Customer Service Team Leader

Emirates Airlines/Dnata
04.2014 - 06.2021
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Led by example through consistently maintaining excellent performance standards.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Promoted open communication channels among team members for better alignment on goals and objectives.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Call Center Representative

Axiom Telecom
08.2009 - 01.2014
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

Abdullah Chefchaouni
Temara, Morocco
06.2008

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Public Speaking
  • Cultural Awareness
  • Flight systems knowledge

Languages

Arabic
Native or Bilingual
French
Full Professional
English
Professional Working

Timeline

Flight Attendant

Fly Dubai
08.2021 - 01.2024

Customer Service Team Leader

Emirates Airlines/Dnata
04.2014 - 06.2021

Call Center Representative

Axiom Telecom
08.2009 - 01.2014

High School Diploma -

Abdullah Chefchaouni

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Mehdi El Moueden