Mahdi Daghor
Montreal,QC
Summary
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Euro Assurance
02.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
Cashier
Carrefour Market
10.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Arsalane Lycee Moulay Abdelaziz
Tangier, Morocco05.2023
Skills
- Call Center Operations
- Training and Mentoring
- Customer Education
- Technical Supportd
- System Documentation
- Quality Assurance
- Data Gathering
- Payment Processing
- Quality Control
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Call Center Agent
Euro Assurance
02.2023 - 10.2023
Cashier
Carrefour Market
10.2022 - 01.2023
High School Diploma -
Arsalane Lycee Moulay Abdelaziz
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