Meham
Feltham,UK
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and satisfaction at Heathrow Airport through empathetic problem resolution and active listening. Leveraging critical thinking and comprehensive product knowledge, I efficiently processed orders and resolved complaints, significantly improving client retention and feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Heathrow Airport
02.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Saada Superstore
10.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor Accounting & Finance In Digital Business - Accounting And Finance
Lambton College
Heathrow, UKSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Heathrow Airport
02.2023 - 08.2024
Customer Service Representative
Saada Superstore
10.2022 - 01.2023
Bachelor Accounting & Finance In Digital Business - Accounting And Finance
Lambton College
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