Mehal Patel
Oakville,ON
Summary
Proven to enhance patient satisfaction and lab safety, tenure at Dentistry @ Preserve and Bureau Veritas showcases exceptional multitasking and team collaboration skills. Specializing in patient scheduling and microbiological safety, successfully optimized office and lab operations, significantly improving efficiency and compliance standards.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Dentistry @ Preserve
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to claims and verify patient coverages.
- Maintained clean and welcoming reception area for patients, contributing to positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Collaborated with team members to maintain organized inventory system for dental supplies and office materials.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Performed various administrative tasks by filing, copying and faxing documents.
Microbiology Laboratory Technician
Bureau Veritas
09.2010 - 01.2017
- Increased lab safety by enforcing proper handling, storage, and disposal of hazardous materials.
- Managed inventory effectively through regular stock checks and prompt ordering of supplies to avoid delays in experiments or analysis.
- Collaborated with team members to troubleshoot issues and optimize lab operations for successful project completion.
- Assisted in identification and characterization of microorganisms through advanced microscopic techniques.
- Trained new employees on laboratory procedures, fostering collaborative work environment that promoted shared learning experiences.
- Provided comprehensive documentation of all laboratory activities, ensuring clear communication with colleagues and supervisors regarding test progress and results.
- Reduced contamination risks in cultures by working diligently with aseptic techniques during sample preparation.
- Conducted quality control measures regularly to ensure compliance with industry standards.
- Ensured high-quality results by following strict protocols for various microbiological testing procedures.
- Facilitated interdepartmental communication between lab technicians, researchers, and other staff members regarding test findings.
- Optimized workflow within lab through effective prioritization of assigned tasks based on project deadlines.
- Supported research projects by preparing samples, conducting experiments, and analyzing data for key findings.
- Enhanced laboratory efficiency by maintaining and calibrating equipment for accurate experimental results.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Assisted scientists by collecting and organizing laboratory data.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Cooperated with other technicians to develop and test new protocols.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Trained and supervised junior technicians in laboratory protocols.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Provided support and guidance to junior lab staff.
- Monitored and documented safety standards to verify compliance.
- Interpreted laboratory results to provide technical advice to scientists.
Education
Bachelor of Science - Microbiology
Veer Narmad South Gujarat University
Surat, Gujarat, IndiaDiploma in Medical Laboratory Technology
Veer Narmad South Gujarat University
Surat, Gujarat, IndiaAssociate of Applied Science - Post Graduate Diploma in Biotechnology
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
- Phone and Email Etiquette
- Medical Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Insurance Verification and Billing
- Data Entry
- Administrative Support
- Mail Sorting and Distribution
- Invoice Generation
- Trouble shooting
- Computer Proficiency
- Customer Service
- Organization and Time Management
- Documentation and Recordkeeping
- Collaboration and Teamwork
- Sterilizing Procedures
- Appointment Setting
- Office Management
- Supply Ordering
- Relationship Building
- Maintaining Financial Records
- Microbiological Safety
- Laboratory Record Keeping
- Interpersonal and written communication
- Team Management
- Equipment Calibration
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Microbiology Laboratory Technician
Bureau Veritas
09.2010 - 01.2017
Dental Receptionist
Dentistry @ Preserve
Bachelor of Science - Microbiology
Veer Narmad South Gujarat University
Diploma in Medical Laboratory Technology
Veer Narmad South Gujarat University
Associate of Applied Science - Post Graduate Diploma in Biotechnology
Mohawk College of Applied Arts And Technology
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