Mehakpreet Tiwana
Customer Service
Regina,SK
Summary
Dedicated and empathetic Customer service representative with 2 years of experience in customer service and support roles, seeking to leverage comprehensive communication skills and adept at managing multiple inquiries simultaneously. Excellent communicator with deep understanding of customer relationship management tools and backend programming knowledge, capable service superstars. Hoping to use my wealth of experience to attain employment in a customer service role.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Cashier
Walmart
- 2 Years of experience as Cashier at Walmart (100 city center drive, Mississauga)
Customer Service Cashier
Walmart
03.2018 - 07.2020
- Experience in providing excellent service to all the customers
- Knowledge with customer service software, handling customer complaints and maintaining a positive and friendly disposition
- Provide real-time chat support to customers, efficiently resolving inquiries, issues, and providing solutions, leading to a 15% increase in customer satisfaction ratings.
- Employ excellent communication skills to build rapport with customers, ensuring a positive experience and fostering customer loyalty.
- Demonstrate high emotional intelligence in de-escalating difficult situations, resulting in a 20% decrease in customer complaints.
- Collaborate with team members and cross-functional departments to escalate complex issues, ensuring comprehensive support.
- Handled customer inquiries via email and phone, providing timely and accurate assistance to ensure customer satisfaction.
- Worked closely with the product team to understand new features and updates, effectively communicating these to customers.
- Managed time effectively to address multiple customer inquiries simultaneously, maintaining high service standards.
- Experience in making Walmart MasterCard and handled sales and returns in a timely manner
- Effective time management and have problem solving skills.
- Critical thinking, conflict Resolution skills
- Cash handling and computer knowledge.
Education
Early Childhood Education Diploma -
Sheridan College
01.2018 - 1 2020
12th Grade (High School Diploma) - Medical (Biology, Math, Chemistry, Physics, English)
Rose Mary Convent School
01.2017 - 1 2017
Completed Computer course in Microsoft - Word, Excel, Office
Eduteck
India 1 2017 -
Skills
Excellent communication skills
Trilingual- English, Hindi, Punjabi
Inclusive,confident and respectful
Cash handling and management
Customer service excellence
Conflict Resolution
Complex Problem-Solving
Staff Training
Product Knowledge
Time management skills
Work Ethic and Integrity
Decision Making Aptitude
Proactive Team Leadership
Activities
- Completed course in Microsoft Office programs and technology (Microsoft Word, Excel, Data Entry, keyboarding)
- Completed First Aid and CPR certificate
- Current Police Verification
- Valid Canadian Driving License
Timeline
Customer Service Cashier
Walmart
03.2018 - 07.2020
Early Childhood Education Diploma -
Sheridan College
01.2018 - 1 2020
12th Grade (High School Diploma) - Medical (Biology, Math, Chemistry, Physics, English)
Rose Mary Convent School
01.2017 - 1 2017
Cashier
Walmart
Completed Computer course in Microsoft - Word, Excel, Office
Eduteck
1 2017 -