Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Mehakpreet Kaur

Moncton,Canada

Summary

Hardworking and reliable worker with a strong background in efficient cash register operations and merchandise stocking. Highly motivated and always striving for the highest standard in any task. Team player experienced in prioritizing tasks, meeting deadlines, and working in a multitasking environment. Eager to learn and gain experience.

Overview

6
6
years of professional experience

Work History

CONSUMBLES DEPT MANGER

Walmart
07.2023 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Analyzed and interpreted store trends to facilitate planning
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demand
  • Communicated with managers of other departments to maintain transparency.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Customer Experience Manager

Walmart
04.2023 - 08.2023
  • Handled complaints-provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Customer Service Representative

Walmart
10.2021 - 06.2023
  • Answered constant flow of customer calls with minimal wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Manager.

Walmart
06.2022 - 04.2023
  • Trained and regularly mentored associates on performance-oriented strategies and customer service .
  • Followed through with client requests to resolve problems.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Customer service associate

Walmart
10.2021 - 06.2022
  • Communicate with customers and help them by answering their questions
  • Stocking shelves
  • Maintain and organized store
  • Maintained positive and friendly attitude
  • Customer services, sales department
  • Envisioning Goals
  • Leadership
  • Completing all the targets
  • Ensures a safe, secure, and legal work environment
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Helping Hand

01.2019 - 01.2021
  • Organized and provided information on the benefits of donating to the less fortunate
  • Collected donations from school staff, students, and residents in the area

Skills

  • Personnel Training and Development
  • Experienced with QuickBooks
  • Proficient in MS Office
  • Excellent verbal, written communication, and presentation skills
  • Positive customer-centric attitude
  • Quality Assurance Controls
  • Work ethics
  • Excellent in baking
  • MS Office Expertise
  • Cash Handling
  • Staff Management
  • Sales Expertise
  • Teamwork and Collaboration

Accomplishments

Bronze in walmart master card.

Timeline

CONSUMBLES DEPT MANGER

Walmart
07.2023 - Current

Customer Experience Manager

Walmart
04.2023 - 08.2023

Customer Service Manager.

Walmart
06.2022 - 04.2023

Customer Service Representative

Walmart
10.2021 - 06.2023

Customer service associate

Walmart
10.2021 - 06.2022

Helping Hand

01.2019 - 01.2021

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Mehakpreet Kaur