Mehakpreet Kaur

Brampton,ON

Summary

Dynamic and results-oriented professional with proven experience at Robert Transport, excelling in high-stress situations and effective team collaboration. Expert in dispatch software and maintaining seamless workflow, significantly enhancing operational efficiency. Demonstrates exceptional time management and active listening skills, ensuring superior customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Dispatcher

Robert Transport

11.2023 - Current

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative

Rona Inc.

10.2022 - 11.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Computer Programming

Algonquin College, Ottawa, ON

04.2024

Graduation Dean's List, [4th Semester, 2024]
[3.80] GPA
Captain of Team in Software Projects and Problem Solving

Skills

Data Entry
Dispatch software
Stress Tolerance
Dispatching procedures
Quality Control
Time management abilities

Team Collaboration
Multitasking
Microsoft Office
Active Listening
Updating logs

Languages

English

Professional Working

Timeline

Dispatcher - Robert Transport

11.2023 - Current

Customer Service Representative - Rona Inc.