Mehakpreet Kaur
Brampton,ON
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales and Operations Manager
Big Rig Group
Brampton
03.2023 - 05.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked with creative teams to deliver productive marketing campaigns.
- Wrote, proofed and edited content in accordance with established brand guidelines.
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
- Monitored competitors' activities to stay ahead of industry trends.
- Solicited new business through referrals and local canvassing.
- Attended networking events to build relationships with industry professionals for future referral opportunities.
- Organized events such as job fairs, open houses, and information sessions to increase awareness of available positions.
Sales Lead
Modern Sense Furniture
Toronto
10.2022 - 01.2023
- Created visual displays to promote products and increase sales volume.
- Assisted customers in arranging financing options for larger purchases.
- Recruited new employees to join the team when necessary.
- Lead regular team meetings with staff members to discuss performance issues or changes in policy and procedure.
- Resolved customer complaints in a professional manner.
- Maintained sales floor by stocking, organizing, and displaying furniture items.
- Discussed financing options, pricing and current promotional offers.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Followed up with customers via phone to answer questions and encourage sales.
Sales and Operations Manager
DIRECT TRUCK SALES & LEASING
MISSISSAUGA, ON
01.2021 - 10.2022
- Networked with new and existing prospects to grow business through new business opportunities
- Worked closely with the sales team to build winning customer strategies
- Ensuring new opportunities are identified and managed
- Tracked and analyzed data to support team function and uncover improvement opportunities
- Engaged in pre-sales processes, ensuring smooth customer on-boarding processes
- Exceeded client expectations by delivering best-in-class service and providing proactive solutions
- Maximized ROI of campaigns by analyzing performance, response rates and results
- Spearheaded social media campaigns to increase brand awareness and audience engagement
- Identified accounts with shrinking revenue and suggested actionable improvements to growth strategy
- Oversaw financial management, budget management, accounting and payroll activities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Office Administrator
GENUINE TRUCK AND CAR SALES
MISSISSAUGA, ON
02.2019 - 01.2021
- Drafted documents, correspondence and reports using Word, Excel and other MS Office tools
- Assigned and managed special projects and initiatives by scheduling, allocating resources and meeting project milestones
- Scheduled office equipment service and repairs with vendors
- Collated financial records and generated reports
- Handled customer billing cycle, invoicing and past-due notices to improve cash flow
- Maintained database of current customers, updated data and purged system of inactive account information
- Drafted or reviewed correspondence to verify error-free communications
- Assisted team members in resolving complex issues with critical thinking and tactful communication.
Education
High School Diploma - BUSINESS
STANFORD INTERNATIONAL COLLEGE OF BUSINESS & TECHNOLOGY
02.2021
Skills
- Business strategies
- Sales tactics
- Sales negotiations
- Cold-calling and Canvassing
- Client relationship building
- Recordkeeping and file management
- Human resources
- Schedule and calendar management
- Database entry
- Public Speaking
- Written Communication
- Data Management
- Team Management
- Interpersonal Communication
Languages
- English, Fluent
- Punjabi, Native
- Hindi, Fluent
- Urdu, Fluent
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Timeline
Sales and Operations Manager
Big Rig Group
03.2023 - 05.2024
Sales Lead
Modern Sense Furniture
10.2022 - 01.2023
Sales and Operations Manager
DIRECT TRUCK SALES & LEASING
01.2021 - 10.2022
Office Administrator
GENUINE TRUCK AND CAR SALES
02.2019 - 01.2021
High School Diploma - BUSINESS
STANFORD INTERNATIONAL COLLEGE OF BUSINESS & TECHNOLOGY
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