Mehakjot Kaur
Hamilton
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Alorica
11.2021 - 07.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Shift Manager
Pizza Hut
03.2022 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Crew Member
Tim Hortons
08.2020 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Crew Member
Pizza Hut
05.2020 - 06.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Mohawk College
Hamilton, ON04.2021
Bachelor of Arts - Mathematics, Sociology, and Financial Courses
Columbia College
Vancouver, BC08.2019
Bachelor of Science - Biological Sciences
Guru Nanak Girls College
Ludhiana, India05.2016
No Degree - 12th in Medical
Guru Nanak Public School
Ludhiana, India03.2015
No Degree - 10th Class
Guru Nanak Public School
Ludhiana, India03.2013
Skills
- Technical Support
- Customer service expert
- Call Center Operations
- Customer Service
- Microsoft Outlook
- Complaint resolution
- Windows 10
- Organizational Skills
- Customer Communication and Empathy
- Interpersonal Skills
Referencesavailable
True
Awards
- Participated in debate competitions and achieved a good rank.
- Member of student council.
Languages
English
Professional Working
Timeline
Shift Manager
Pizza Hut
03.2022 - 12.2022
Technical Support Representative
Alorica
11.2021 - 07.2023
Crew Member
Tim Hortons
08.2020 - 01.2022
Crew Member
Pizza Hut
05.2020 - 06.2021
High School Diploma -
Mohawk College
Bachelor of Arts - Mathematics, Sociology, and Financial Courses
Columbia College
Bachelor of Science - Biological Sciences
Guru Nanak Girls College
No Degree - 12th in Medical
Guru Nanak Public School
No Degree - 10th Class
Guru Nanak Public School
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