Summary
Overview
Work History
Education
Skills
LANGUAGE
References
AVAILABILITY
Certification
Timeline
Generic

MEHAKJOT KAUR GREWAL

Kelowna

Summary

Proven Customer Service Representative at FRESHII, adept in conflict resolution and problem-solving, significantly enhancing customer loyalty. Expert in handling high-stress situations and complaints with empathy and efficiency. Demonstrated ability in active listening and critical thinking, ensuring swift resolution of customer concerns, fostering repeat business.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

FRESHII
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants

Education

Associate of Arts - General Arts

Okanagan College
04.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Payment Processing

LANGUAGE

English
Hindi
Full Professional
Punjabi
Full Professional

References

  • Jashanpreet Singh, 7789530028
  • Navaldeep Kaur (Freshii-Manager), 7788358220

AVAILABILITY

MONDAY - SATURDAY  { ANYTIME }

Certification

SERVING IT RIGHT FOR ALCOHOL

Timeline

Customer Service Representative

FRESHII
08.2023 - Current

Associate of Arts - General Arts

Okanagan College

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MEHAKJOT KAUR GREWAL