MEHAKJOT KAUR
Brampton,Canada
Summary
A professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Service Brampton
10.2024 - Current
- Helped large volume of residents every day with positive attitude and focus on customer satisfaction.
- Handled resident complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Responded proactively and positively to rapid change.
- Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Good in navigating through different mapping system i.e. AIMS, Plough tracker, Property assumption tools, Construction maps etc.
- Helped residents in reporting all sort of by law issues i.e. parking infractions, property standards issues and if needed then escalating it to appropriate business partners.
- Helped residents in paying penalty notices.
Security Guard
Paladin Security Group
09.2022 - 10.2024
- Monitored and patrolled City of Brampton properties while ensuring breaches of the Criminal Code of Canada and Trespass to Property Act are not violated
- Participated in assisting City of Brampton staff and members of the public with security inquiries, while using professionalism and customer service
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Assisting and assuring the safety and security of City of Brampton Mayor Patrick Brown and City Councillors
- Supervised different events within the City Properties (Flag raisings, Winter Lights Shows, Concerts)
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
Security Guard
Paladin Security Group
03.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Completed full building and grounds patrols to spot and investigate concerns
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Restaurant Supervisor
BIG STOP RESTAURANT
11.2020 - 11.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
- Identified and addressed customer complaints to promote satisfaction and loyalty
Sandwich Artist
SUBWAY
07.2019 - 11.2020
- Assisted customers in choosing menu items by providing food complementing information
- Trained team members to prepare sandwiches and other items according to instructions
- Shared information with customers about menu items, preparation methods and ingredients
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
Team Member
TIM HORTONS
04.2017 - 05.2019
- Contributed to team success by completing jobs quickly and accurately
- Sought out ways to go above and beyond job requirements
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Maintained productive, efficient approach to all tasks
Education
GED - Early Childhood Education
Canadore College
Mississauga, ON07.2019
High School Diploma -
Dayanand Public School
04.2016
Skills
- Customer service
- Teamwork and collaboration
- MS office
- [Software] CRM system proficiency
- De-escalation techniques
- Efficient in English, Punjabi and hindi
Certification
- Level 1 Standard First Aid with AED, CPR-C & Oxygen trained.
- Certification in Diversity Awareness
- Certification in Notes and Report Writing
- Certification in OHS Manual
- Certification in Mental Health First Aid
- Certification in Customer Service
- Managing food safety, Food safety market - 04/30/26
References
Available Upon Request.
Certifications
- Level 1 Standard First Aid with AED and CPR-C
- Certification in Mental health First Aid
- Security license
- Drivers license
- Certification in customer service
Timeline
Customer Service Associate
Service Brampton
10.2024 - Current
Security Guard
Paladin Security Group
09.2022 - 10.2024
Security Guard
Paladin Security Group
03.2022 - 09.2022
Restaurant Supervisor
BIG STOP RESTAURANT
11.2020 - 11.2021
Sandwich Artist
SUBWAY
07.2019 - 11.2020
Team Member
TIM HORTONS
04.2017 - 05.2019
High School Diploma -
Dayanand Public School
- Level 1 Standard First Aid with AED, CPR-C & Oxygen trained.
- Certification in Diversity Awareness
- Certification in Notes and Report Writing
- Certification in OHS Manual
- Certification in Mental Health First Aid
- Certification in Customer Service
- Managing food safety, Food safety market - 04/30/26
GED - Early Childhood Education
Canadore College
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