Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mehakdeep Khosa

Winnipeg

Summary

Motivated management professional with a strong background in team leadership, operational oversight, and regulatory compliance. Adept at maintaining high-performance standards through effective communication, structured training, and a commitment to safety and accountability. Skilled in conflict resolution, performance monitoring, and enforcing protocols to support a secure, efficient, and disciplined environment. Proven ability to remain calm under pressure while fostering collaboration and upholding organizational values.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Tim Hortons
Winnipeg
11.2022 - Current
  • Led weekly cross-functional meetings with department heads to track progress on strategic objectives, ensuring consistent alignment with organizational goals.
  • Designed and implemented targeted promotional campaigns, driving increased brand visibility and contributing to a measurable rise in customer engagement and acquisition.
  • Supervised, trained, and scheduled a high-performing team, fostering a culture of continuous improvement that enhanced customer satisfaction and operational efficiency.
  • Ensured compliance with company protocols and regulatory standards, maintaining a safe, organized, and customer-friendly store environment.
  • Strengthened team performance by introducing effective communication and collaboration strategies, resulting in improved morale, productivity, and service quality.

Manager of Operations

Cravings
Winnipeg
05.2022 - 11.2022
  • Compiled and presented comprehensive reports analyzing operational performance against key performance indicators (KPIs) and strategic objectives, facilitating data-driven decision-making.
  • Developed, managed, and monitored departmental budgets, ensuring effective allocation of resources and adherence to financial targets.
  • Conducted in-depth evaluations of existing operational workflows, identifying opportunities for process optimization and implementing initiatives to improve efficiency and service quality.
  • Oversaw daily restaurant operations, including front-of-house and back-of-house coordination, to ensure seamless guest experiences and consistent service standards.
  • Recruited, trained, and managed staff, fostering a high-performance team culture focused on accountability, customer service excellence, and operational efficiency.
  • Implemented inventory control systems to reduce waste, optimize food and supply usage, and maintain cost-effective operations.
  • Handled vendor relationships and procurement processes to ensure consistent inventory levels, quality control, and cost-effectiveness.
  • Ensured full compliance with health, safety, and sanitation regulations, contributing to high inspection scores and a safe dining environment.
  • Responded to customer concerns and feedback promptly and professionally, enhancing guest satisfaction and loyalty.

Education

Therapeutic Recreation For Older Adults - Behavioral Sciences

Red River College of Applied Arts, Science And Technology
Winnipeg, None
05-2022

High School Diploma -

Sacred Heart School
Punjab, India
04-2020

Skills

  • Team Leadership
  • Staff Development
  • Operational Management
  • Budgeting
  • Financial Oversight
  • Strategic Planning
  • Customer Service
  • Process Improvement
  • Inventory Management
  • Vendor Relations
  • Health and Safety Compliances
  • Promotional Campaigns
  • Cross-Functional Communication
  • Performance Analysis
  • Scheduling
  • Conflict Resolution
  • Training Programs
  • Cost Control
  • Regulatory Compliance

Languages

English
First Language
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Distinction in Science - Chemistry and Biology
  • Distinction in English Literature
  • Distinction in Mathematics
  • Cambridge A+ in 5 levels
  • Abacus - Completed all 9 levels
  • First Aid Camp Certificates
  • National Cadet Corps (NCC)
  • Track Athlete Medals and Trophies
  • Certificates for functions and events at school
  • Computer Applications
  • Community based - field work
  • Facility based - field work
  • Volunteering in Practicals to work with older adults in Retirement homes
  • Emergency First Aid with CPR
  • Non-violent Crisis Intervention ® Training Program

Timeline

Assistant Store Manager

Tim Hortons
11.2022 - Current

Manager of Operations

Cravings
05.2022 - 11.2022

Therapeutic Recreation For Older Adults - Behavioral Sciences

Red River College of Applied Arts, Science And Technology

High School Diploma -

Sacred Heart School

Similar Profiles

CREATE PROFILE
Mehakdeep Khosa