Mehakdeep Kaur
Surrey,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Boathouse
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Collaborated with team members to create cohesive visual presentations for seasonal promotions and events
- Enhanced store sales by developing visually appealing merchandising displays and floor plans
- Collaborated with store manager to develop effective merchandising displays, driving increased foot traffic and sales.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Generate business results and achieve key KPIs
Team Leader/ Lead Cashier
Harry Rosen
11.2023 - 03.2024
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Tagged new merchandise for sale and updated signs
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Kept signage and merchandise displays organized and up to date, promoting visual presentation standards
- Promoted visual presentation standards by keeping the store replenished.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Sales Lead/ Associate
Banana Republic factory
11.2022 - 11.2023
- Engaged with customers to build relationships and loyalty
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Engaged with customers to effectively build rapport and lasting relationships
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Helped customers find products and checked store systems for merchandise at other sites
- Processed customer service orders promptly to increase customer satisfaction
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Provided exceptional customer service while ensuring total satisfaction with every purchase experience
- Utilized effective problem-solving techniques to resolve customer complaints in a timely manner
- Performed daily inventory management activities, including stocking shelves and restocking merchandise
- Developed visual merchandising strategies to optimize product displays and increase sales.
Accounting Office Associate
Walmart
09.2022 - 11.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Reported financial data and updated financial records in ledgers and journals
- Oversaw documentation and reporting of expenses, sales and other transactions
- Directed gathering of required documentation and files for account audits and completed reviews
- Reconciled accounts managed audits and updated financial records with remarkable accuracy
- Documented internal controls related to cash handling activities.
Baker
Walmart
09.2022 - 09.2023
- Produced consistently high-quality baked goods for customers
- Operated and maintained bakery equipment, including ovens and mixers
- Complied with health and safety codes to protect staff and customers
- Collaborated with team members to complete tasks and support the smooth running of the bakery
- Replenished and rotated food items, following correct food cooling and storage procedures
- Performed inventory control, such as counting, and stocking merchandise
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Stocked merchandise, clearly labeled items.
Education
Associate - General Arts
Langara College
12.2022
Skills
- Customer Service
- Verbal and Written Communication
- Multitasking Strengths
- Strategic Planning
- Time Management
- Sales and Marketing
- Teamwork and Collaboration
- Task Delegation
- Retail Operations Management
- Orientation and training
- Team Leadership
- Decision-Making
Timeline
Assistant Manager
Boathouse
03.2024 - Current
Team Leader/ Lead Cashier
Harry Rosen
11.2023 - 03.2024
Sales Lead/ Associate
Banana Republic factory
11.2022 - 11.2023
Accounting Office Associate
Walmart
09.2022 - 11.2023
Baker
Walmart
09.2022 - 09.2023
Associate - General Arts
Langara College
Similar Profiles
Jenna Van WyckJenna Van Wyck
Part-time Keyholder at BoathousePart-time Keyholder at Boathouse
Ryan HerronRyan Herron
Sous Chef at BoathouseSous Chef at Boathouse
Cleo BolCleo Bol
Keyholder at BoathouseKeyholder at Boathouse
Tara ChanceTara Chance
Server at BoathouseServer at Boathouse
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen