Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mehak Vasdev

Burnaby,BC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Overview

3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Supervisor of Operations

Paladin Security Group
12.2024 - Current
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

CCTV Operator

Safewatch
02.2024 - Current
  • Watched both live and recorded video surveillance footage.
  • Assisted law enforcement with investigations by providing relevant CCTV footage when required.
  • Recorded time, date and location of incidents.
  • Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.

Command Center Operator

Paladin Security Vancouver
10.2023 - 12.2024
  • Alarm Dispatching: Utilize trackticks and FileMaker systems to promptly dispatch alarms and alerts to the appropriate personnel or response teams, ensuring quick and effective resolution of security incidents.
  • Emailing open shifts to branches.
  • Schedule Management: Using WinTeam software, manage the scheduling of security officers, ensuring adequate coverage across shifts and locations to meet operational requirements and maintain security standards.
  • Writing incident reports and sending to higher authority.
  • Officer Bookoffs: Manage officers' bookoffs and time-off requests, ensuring proper documentation and coordination to maintain staffing levels while accommodating personnel needs.
  • Incident Documentation: Record and file all security incidents, alarms, and responses accurately and comprehensively, maintaining detailed records for reference, analysis, and reporting purposes.
  • Backfilling officers for open shifts and emergency coverages.

First Aid Attendant

Securiguard
05.2023 - 09.2023
  • Enhanced patient safety by efficiently assessing and treating injuries and illnesses.
  • Increased team efficiency by maintaining organized medical supplies and equipment inventories.

Surveillance Officer

Fusion Security
04.2023 - 09.2023
  • CCTV Surveillance: Monitor live feeds from CCTV cameras stationed throughout the facility to detect any suspicious activities, security breaches, or safety hazards.
  • Patrolling: Conduct regular patrols of the entire site, including indoor and outdoor areas, to visually inspect for any signs of unauthorized access, vandalism, or other security concerns..
  • Incident Response: Respond promptly to any security incidents or alarms detected during surveillance or patrols, taking appropriate action to mitigate risks and ensure the safety of personnel and assets.
  • Access Control: Enforce access control policies by monitoring entry and exit points, verifying credentials of individuals entering restricted areas, and ensuring compliance with security protocols.
  • Emergency Preparedness: Maintain readiness to respond to emergency situations, such as fires, medical emergencies, or security threats, by staying informed of emergency procedures and protocols.
  • Report Writing: Document all security-related incidents, observations, and actions taken in detailed reports, ensuring accuracy and completeness for reference and follow-up investigations.

Process Associate

Waste Management
12.2021 - 12.2022
  • Receive and process client requests through Salesforce with high accuracy and efficiency.
  • Manage various requests, including service not performed, changes of dumpsters, and client detail updates, ensuring all requests are addressed promptly and accurately.
  • Coordinate with the dispatch team to send out dispatches based on client requests, monitoring the progress and ensuring timely completion.
  • Generate daily reports using Microsoft Excel, summarizing the day's activities, and dispatch outcomes, and highlighting any issues or concerns.
  • Send completed reports through Microsoft Outlook, ensuring clear communication and record-keeping.

Education

MBA -

University Canada West
Vancouver, BC
01.2023 - 03.2024

Bachelor in Commerce -

Maharishi Dayanand University
Rohtak, Haryana
07.2018 - 08.2021

High School Diploma -

Ashok Memorial Public School
Faridabad, Haryana
01.2017 - 03.2018

Skills

  • Proficient in Dynamics, Service Now, salesforce and report generation
  • Studio management (software used for call recordings)
  • DICE (monitoring Software)
  • Hick central (monitoring software)
  • Win Team
  • Trackticks
  • FileMaker
  • Typing
  • Communication
  • Sharepoint
  • Microsoft office
  • Proficient in Dynamics, Service Now, salesforce and report generation

Certification

BST ( Basic Security License)

Timeline

Supervisor of Operations

Paladin Security Group
12.2024 - Current

CCTV Operator

Safewatch
02.2024 - Current

Command Center Operator

Paladin Security Vancouver
10.2023 - 12.2024

First Aid Attendant

Securiguard
05.2023 - 09.2023

Surveillance Officer

Fusion Security
04.2023 - 09.2023

MBA -

University Canada West
01.2023 - 03.2024

Process Associate

Waste Management
12.2021 - 12.2022

Bachelor in Commerce -

Maharishi Dayanand University
07.2018 - 08.2021

High School Diploma -

Ashok Memorial Public School
01.2017 - 03.2018

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Mehak Vasdev