- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Mehak Singla
Hamilton
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Return Control Administrator
CDMV
01.2023 - Current
- Handled day to day return orders from customers.
- Enter data from product returns to insure proper credit.
- Maintained personnel records and updated internal databases to support document management.
- Compare shipping BOL with computer generate purchase order and receiving document for accuracy and reconcile differences.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Customer Care Representative
Allstate Corp
02.2022 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and quotes.
- Logged call information and solutions provided into internal database.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Office Administrator
PROVINCIAL COURT HOUSE, Ludhiana, PUNJAB
01.2021 - 09.2021
- Processed invoices, payments, and incoming and outgoing mail.
- Answered phone calls and managed inquiries from customers and vendors.
- Greeted visitors warmly upon arrival at the office premises.
- Provided customer service support, responding to inquiries in a timely manner.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Managed accounts payable and receivable processes, including invoicing customers and vendors.
- Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel.
Teacher's Assistant
Self Employed Web
08.2019 - 12.2020
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Supported classroom activities, tutoring, and reviewing work.
Education
Post-Degree Certificate - Business Management
Sheridan College
Brampton, ON09-2022
Master of Commerce - Accounting
Punjabi University
01-2021
Bachelor of Commerce - Business
Punjabi University
05.2019
High School Diploma - undefined
Modern high School
04.2016
Skills
- Time Management
- Maintaining Office Records
- Customer service
- Billing and Coding
- Recordkeeping and file management
- MS office
- Team building and leadership
- Data analysis
- Contract processing
- Expense reporting
- Report generation
- Reporting and documentation
Interests
Timeline
Return Control Administrator
CDMV
01.2023 - Current
Customer Care Representative
Allstate Corp
02.2022 - 07.2024
Office Administrator
PROVINCIAL COURT HOUSE, Ludhiana, PUNJAB
01.2021 - 09.2021
Teacher's Assistant
Self Employed Web
08.2019 - 12.2020
Bachelor of Commerce - Business
Punjabi University
High School Diploma - undefined
Modern high School
Post-Degree Certificate - Business Management
Sheridan College
Master of Commerce - Accounting
Punjabi University
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