Mehak Sheoran
Surrey,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Fairweather
Surrey, British Columbia
10.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Project Manager
Axis Insurance Group
Vancouver, British Columbia
09.2021 - 12.2021
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Planned, monitored and analyzed project costs to meet financial goals.
- Monitored and tracked project metrics and collected data to share with project members.
- Maintained open communication by presenting regular updates on project status to customers.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Office Administrative Assistant
Saraswati Gas Agency
Haryana, India
06.2018 - 08.2020
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
MBA - Business Accountancy
Vancouver Community College
Vancouver, BC01.2022
Bachelor of Science - Physics And Astronomy
Kurukshetra University
Haryana, India05.2019
Skills
- Strategic planning
- Data Entry and Maintenance
- Multitasking and Prioritization
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Proficiency in Microsoft Office
- Team-Oriented and Cooperative
- Multilingual
- Telephone Calls
- Meetings
- Office Procedures
- Routing Mail
Timeline
Assistant Project Manager
Axis Insurance Group
09.2021 - 12.2021
Assistant Manager
Fairweather
10.2020 - Current
Office Administrative Assistant
Saraswati Gas Agency
06.2018 - 08.2020
MBA - Business Accountancy
Vancouver Community College
Bachelor of Science - Physics And Astronomy
Kurukshetra University
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