Mehak Sehgal
Summary
Driven compassionate individual with a solid foundation in business studies, majoring in accounting, economics, fiancé and marketing. Eager to channel my academic knowledge and diverse professional background into a rewarding career within the financial and banking sector. As an accomplished Customer Service Representative and Supervisor, I honed essential client-centric and multitasking skills. Additionally, my experience as a Supervisor and Dispatcher in the security field has instilled a strong foundation in leadership and crisis management. Committed to leveraging my education and versatile skill set to contribute to the success of a Canadian bank, bringing forth a unique blend of financial acumen, client-focused service, and operational leadership.
Overview
2
2
years of professional experience
Work History
Supervisor
Volcano Cafe And Lounge
08.2023 - Current
- Transferred customer-focused mindset to finance, dedicated to delivering exceptional service and building strong relationships with customers
- Demonstrated the ability to lead and manage operations efficiently, a skill directly transferable to finance roles requiring operational oversight
- Applied analytical and problem-solving skills to address client concerns and find effective solutions
- Maintained composure in dynamic situations, showcasing adaptability in response to market changes and business demands
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Control Room Operator
Paragon Security
04.2023 - Current
- Prioritized customer service in interactions with clients and stakeholders, ensuring a positive experience
- Coordinated emergency response efforts and crisis management procedures, demonstrating quick decision-making under pressure
- Maintained meticulous records with a high attention to detail, ensuring accurate communication of incidents and resolutions
- Effectively communicated with security personnel and collaborated with team members during emergency situations
- Adapted to changing circumstances, demonstrating agility and a quick learning ability in a fast-paced environment
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
Customer Service Representative
Tim Horton's
09.2022 - 07.2023
- Successfully addressed customer concerns and resolved issues, showcasing strong problem-solving abilities
- Effectively managed multiple tasks simultaneously, including assisting multiple clients and processing transactions concurrently
- Maintained a high level of attention to detail in handling customer accounts, transactions, and resolving issues accurately
- Applied problem-solving skills to handle complex financial matters and address client inquiries in the banking sector
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Business
Lambton College of Applied Arts And Technology
Toronto04.2024
High School - Business Economics, Accounting, Finance
St. Xavior School
India03.2020
Skills
- Analytical Skills
- Technical Skills
- Microsoft Word, Excel, Powerpoint
- Omnigo, Outlook, Ccure- 2000 software
- Expertise in Customer Service
- Leadership and Team work
- Attention to Detail
- Budgeting and Forecasting
- Security and Risk Management
- Training and mentoring
- Employee Motivation
- Adaptability
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
Upon Request
Timeline
Supervisor
Volcano Cafe And Lounge
08.2023 - Current
Control Room Operator
Paragon Security
04.2023 - Current
Customer Service Representative
Tim Horton's
09.2022 - 07.2023
Diploma - Business
Lambton College of Applied Arts And Technology
High School - Business Economics, Accounting, Finance
St. Xavior School