Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mehak Sehgal

Summary

Driven compassionate individual with a solid foundation in business studies, majoring in accounting, economics, fiancé and marketing. Eager to channel my academic knowledge and diverse professional background into a rewarding career within the financial and banking sector. As an accomplished Customer Service Representative and Supervisor, I honed essential client-centric and multitasking skills. Additionally, my experience as a Supervisor and Dispatcher in the security field has instilled a strong foundation in leadership and crisis management. Committed to leveraging my education and versatile skill set to contribute to the success of a Canadian bank, bringing forth a unique blend of financial acumen, client-focused service, and operational leadership.

Overview

2
2
years of professional experience

Work History

Supervisor

Volcano Cafe And Lounge
08.2023 - Current
  • Transferred customer-focused mindset to finance, dedicated to delivering exceptional service and building strong relationships with customers
  • Demonstrated the ability to lead and manage operations efficiently, a skill directly transferable to finance roles requiring operational oversight
  • Applied analytical and problem-solving skills to address client concerns and find effective solutions
  • Maintained composure in dynamic situations, showcasing adaptability in response to market changes and business demands
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Control Room Operator

Paragon Security
04.2023 - Current
  • Prioritized customer service in interactions with clients and stakeholders, ensuring a positive experience
  • Coordinated emergency response efforts and crisis management procedures, demonstrating quick decision-making under pressure
  • Maintained meticulous records with a high attention to detail, ensuring accurate communication of incidents and resolutions
  • Effectively communicated with security personnel and collaborated with team members during emergency situations
  • Adapted to changing circumstances, demonstrating agility and a quick learning ability in a fast-paced environment
  • Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.

Customer Service Representative

Tim Horton's
09.2022 - 07.2023


  • Successfully addressed customer concerns and resolved issues, showcasing strong problem-solving abilities
  • Effectively managed multiple tasks simultaneously, including assisting multiple clients and processing transactions concurrently
  • Maintained a high level of attention to detail in handling customer accounts, transactions, and resolving issues accurately
  • Applied problem-solving skills to handle complex financial matters and address client inquiries in the banking sector
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Diploma - Business

Lambton College of Applied Arts And Technology
Toronto
04.2024

High School - Business Economics, Accounting, Finance

St. Xavior School
India
03.2020

Skills

  • Analytical Skills
  • Technical Skills
  • Microsoft Word, Excel, Powerpoint
  • Omnigo, Outlook, Ccure- 2000 software
  • Expertise in Customer Service
  • Leadership and Team work
  • Attention to Detail
  • Budgeting and Forecasting
  • Security and Risk Management
  • Training and mentoring
  • Employee Motivation
  • Adaptability

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

References

Upon Request

Timeline

Supervisor

Volcano Cafe And Lounge
08.2023 - Current

Control Room Operator

Paragon Security
04.2023 - Current

Customer Service Representative

Tim Horton's
09.2022 - 07.2023

Diploma - Business

Lambton College of Applied Arts And Technology

High School - Business Economics, Accounting, Finance

St. Xavior School
Mehak Sehgal