Mehak MEHAK
SCARBOROUGH
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Sales Representative
Real BIZREALTY INC
09.2023 - 12.2024
- Managed customer relationships, addressing inquiries and providing solutions based on client needs
- Achieved [X]% sales growth by effectively identifying customer pain points and offering tailored solutions
- Developed expertise in communication and negotiation to enhance customer experience
Technical Support
Art logic
08.2020 - 04.2022
- Provide timely troubleshooting and resolution of technical issues, ensuring minimal downtime and seamless user experience
- Deliver exceptional customer service by understanding user needs, addressing concerns effectively, and offering clear, non-technical explanations
- Perform routine system checks and updates, ensuring software and hardware function optimally while identifying areas for improvement
- Maintain accurate records of support requests, solutions, and processes to enhance knowledge sharing and future troubleshooting efficiency
- Work closely with engineering and product teams to escalate complex issues and contribute to product enhancements based on user feedback
Education
Postgraduate Certification - Business management in International Business
Lambton college
12.2023
Skills
- Problem-Solving and Diagnostics
- Effective Phone Etiquette and Customer Communication
- Customer Service and Support
- Proficiency in Diagnostic Procedures
- Multitasking and Case Management
- Adaptability to Flexible Work Schedules
- Task Efficiency and Compliance
- Active listening
Languages
English
Hindi
Punjabi
French (Basic)
Timeline
Sales Representative
Real BIZREALTY INC
09.2023 - 12.2024
Technical Support
Art logic
08.2020 - 04.2022
Postgraduate Certification - Business management in International Business
Lambton college
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