Dhruv Kapoor
Delhi,ON
Summary
Dynamic Business Development Representative at Honda, specializing in customer relationship management and product expertise. Developed a successful customer loyalty program as a Store Owner, significantly enhancing engagement and driving repeat business. Demonstrates a strong ability to identify client needs and deliver customized solutions, resulting in notable sales growth.
Overview
11
11
years of professional experience
Work History
Business Development Representative
Honda
Delhi, Ontario
03.2023 - 12.2024
- Responded promptly to inquiries from prospects regarding products and services offered by the company.
- Developed and maintained relationships with potential customers to understand their business needs.
- Responded quickly to inquiries from potential customers via phone or email.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Posed as models for advertising, artistic creation and display of goods.
Store Owner
Departmental Store
Delhi, Delhi
01.2014 - 01.2019
- Developed and implemented a customer loyalty program to increase repeat business.
- Maintained records of sales, profits and losses within the store.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Welcomed customers and offered assistance with browsing and purchasing needs.
Education
Bachelor of Arts -
Open Learning School
01-2015
Skills
- Customer relationship management
- Product knowledge
- Customer engagement
- Decision making
- B2C experience
Languages
- Hindi
- English
Personal Information
- Date of Birth: 12/04/92
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
Business Development Representative
Honda
03.2023 - 12.2024
Store Owner
Departmental Store
01.2014 - 01.2019
Bachelor of Arts -
Open Learning School
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