Mehak Kapoor
North York,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Financial Customer Service Representative
Cash Money
08.2022 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to inquiries from clients and provided financial advice and maintained updated records of all financial transactions to support traceability.
Supervisor
Little Caesars
05.2019 - 03.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Store Associate
Dollar Store
05.2022 - 08.2022
- Monitored entrance and greeted customers, remaining alert and engaged
- Processed retail sales in point-of-sale system and accurately handled monetary transactions
- Set up and tore down displays, organizing retail space with sales-enhancing product promotional materials.
Food Counter Attendant
Tim Hortons
10.2021 - 05.2022
- Cleaned counter surfaces, dining areas and food preparation areas repeatedly for maximum health, safety and customer satisfaction
- Received and processed customer payments efficiently and estimated and communicated wait times accurately
- Followed recipes to prepare food and side dishes
- Listened attentively to customer complaints or requests and responded and resolved issues promptly and courteously.
Customer Service Representative
Firehouse
08.2020 - 02.2021
- Replenished ingredients to maintain stock levels for food preparation demands
- Practiced safe food-handling practices and observed all sanitation protocols
- Cleared prep tables, service counters and steam tables for kitchen staff usage.
Marketing Coordinator
09.2020 - 12.2020
- Set up, completed and tracked customer surveys for local, regional and national campaigns.Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.Answered constant flow of customer calls with minimal wait times.
Campus Ambassador
Leaders For Tomorrow, University Of Delhi
04.2017 - 01.2018
- Worked towards empowerment of youth: organized and implemented events like collection drive, visits to orphanages and cleanliness drives and volunteered for
- Anti-Drugs AntiRagging(ADR) campaign
- Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
Education
Post-Baccaleurate Diploma - Global Business Management
Humber Institute of Art And Technology
02.2022
Bachelor of Commerce - Commerce
Mata Sundri College For Women, University of Delhi
04.2018
Skills
- Decision-makings skills Attention to detail and Active listening
- Empathy Effective communication
- Interpersonal skills
- Issue and Complaint Resolution
Timeline
Financial Customer Service Representative
Cash Money
08.2022 - Current
Store Associate
Dollar Store
05.2022 - 08.2022
Food Counter Attendant
Tim Hortons
10.2021 - 05.2022
Marketing Coordinator
09.2020 - 12.2020
Customer Service Representative
Firehouse
08.2020 - 02.2021
Supervisor
Little Caesars
05.2019 - 03.2023
Campus Ambassador
Leaders For Tomorrow, University Of Delhi
04.2017 - 01.2018
Post-Baccaleurate Diploma - Global Business Management
Humber Institute of Art And Technology
Bachelor of Commerce - Commerce
Mata Sundri College For Women, University of Delhi
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