Mehak Javed
Laforce,Punjab
Summary
Dedicated and customer-focused Customer Service Representative with over 10 years of experience in banking operations. Skilled in new account openings in line with SBP regulations and bank internal policies, as well as managing ATM card services, locker operations, and foreign remittance processes. Proficient in handling account-related activities, including cheque book management and addressing customer inquiries regarding account balances, transactions, and bank products and services. Known for excellent communication skills, problem-solving abilities, and maintaining a professional demeanor in all interactions. Proven track record of managing high call volumes and ensuring smooth banking operations while delivering top-tier service and fostering long-term customer relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (CSR) (OG II)
United Bank Limited, UBL
11.2013 - Current
- Assisted customers with banking inquiries and transactions, including account management, fund transfers, and product information.
- Opening new accounts in compliance with SBP regulations and the bank's internal policies.
- Managing ATM card operations.
- Overseeing locker management.
- Handling foreign remittance services.
- Managing account-related activities, including cheque book issuance.
- Addressing queries related to account balances, transactions, and available products and services.
Universal Banker Teller
United Bank Limited, UBL
08.2012 - 10.2013
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed receipts.
- Handled payments.
- Oversaw transfers.
- Processed remittances.
Education
Bachelor's of Commerce - Accounting And Finance, Mathematics, Statistics
University Of Punjab
Lahore, Pakistan01-2020
Skills
- Customer Service & Support
- Problem Solving & Conflict Resolution
- Call Handling & Communication
- Banking & Financial Services
- Time Management & Multitasking
- Team Leadership & Training
- Account Management
- Compliance & Risk Management
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Computer Skills
- Proficient in MS Office (Word, Excel, PowerPoint, Access, and Outlook).
- Experienced in computerized accounting using Peachtree software.
Timeline
Customer Service Representative (CSR) (OG II)
United Bank Limited, UBL
11.2013 - Current
Universal Banker Teller
United Bank Limited, UBL
08.2012 - 10.2013
Bachelor's of Commerce - Accounting And Finance, Mathematics, Statistics
University Of Punjab
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