MEHAK DHINGRA
Etobicoke,ON
Summary
Operations Manager who leads teams of up to 20 staff and improves productivity through coaching, evaluations, and process updates. Brings strong control of AP/AR, dispatch, vendor sourcing, and reporting to keep operations organized, accurate, and on schedule.
Overview
1
1
Certification
7
7
years of professional experience
Work History
OPERATIONS MANAGER
Furnace King Home Services
07.2021 - Current
- Oversaw daily operations, streamlining scheduling, dispatch, and workflows
- Led staff performance, enhancing productivity and accountability through regular evaluations
- Manage accounting (AP/AR) in QuickBooks with accuracy
- Prepare quotes, invoices, and project documentation
- Coordinate vendors and manage equipment sourcing
- Liaise with insurance companies on projects and claims
- Maintained records and reports, identifying areas for improvement in operational processes
- Lead teams of up to 20 staff, driving efficiency and meeting deadlines
- Train, coach, and monitor performance while implementing process improvements
SECURITY GUARD
Allied Universal Security
07.2020 - 01.2022
- Oversaw access control systems and enforced compliance with security protocols
- Monitored premises, reported incidents, and responded to emergencies to uphold safety and security
- Provided professional customer service while effectively managing high-pressure situations
Guest Service Ambassador
WESTJET AIRLINES
01.2020 - 04.2021
- Guided passengers through check-in, navigation, and travel inquiries, ensuring smooth travel process
- Provided exceptional customer service in fast-paced airport environment, enhancing passenger experience
- Addressed and resolved passenger issues efficiently while maintaining professionalism, fostering positive interactions
- Collaborated with staff to ensure smooth daily operations
Education
DIPLOMA - Tourism & Travel Services Management
HUMBER COLLEGE
Etobicoke, ONDIPLOMA - Business Administration
EVERGREEN COLLEGE
Mississauga, ONSkills
- Operations Management
- Daily Operations Oversight
- Project coordination
- Accounts Payable & Receivable (AP/AR)
- Vendor & Supplier Management
- Process improvement
- Budget documentation
- Office & Administrative Management
- Team Leadership & Coaching
- Stakeholder relations
- Scheduling & Dispatch
Personal Information
- Title: OFFICE MANAGER / OPERATIONS LEADER
- Driving License: G Driver's License
Certification
- Smart Serve Certification
- Food Handler Certification
- First Aid & CPR
- Ontario Security Guard License
- AODA Customer Service Training
- G Driver's License
COMPETENCIES
Microsoft Office| English, Hindi, Punjabi
Timeline
OPERATIONS MANAGER
Furnace King Home Services
07.2021 - Current
SECURITY GUARD
Allied Universal Security
07.2020 - 01.2022
Guest Service Ambassador
WESTJET AIRLINES
01.2020 - 04.2021
DIPLOMA - Tourism & Travel Services Management
HUMBER COLLEGE
DIPLOMA - Business Administration
EVERGREEN COLLEGE