Mehak Bansal
Lethbridge,AB
Summary
Dynamic Shift Manager with proven expertise at Five Guys, excelling in customer service and employee training. Skilled in cash handling and decision-making, I effectively resolved escalated issues and enhanced team performance through strategic delegation. Committed to upholding company standards while fostering a collaborative work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Five Guys
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
McDonald's
05.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
General Arts And Science - General Studies
Lethbridge Polytechnic
Lethbridge, AB04-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Food safety and quality control
Food safety and Quality control
Knowledge of HACCP, GMP, and ISO 22000 standards.
Experience with food safety audits, risk assessment, and compliance monitoring.
Proficient in quality inspection, microbial and chemical testing of food products.
Ensured adherence to hygiene protocols and regulatory standards (e.g., FSSAI, FDA).
Implemented quality assurance procedures to maintain product consistency and safety.
Timeline
Shift Manager
Five Guys
05.2023 - Current
Crew Member
McDonald's
05.2023 - 12.2023
General Arts And Science - General Studies
Lethbridge Polytechnic
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