Mehak Bajaj
Surrey,BC
Summary
Highly-motivated community service professional skilled at networking, media outreach and relationship development. Key member of the media team with excellent social media skills. Flexible and versatile team player adept at maintaining a sense of humor under pressure. Outgoing and friendly with strong motivation for success. Skilled Care Provider assisting elderly, or persons with daily living activities within care facility.
Overview
7
7
years of professional experience
Work History
Care Attendant
Hospital Transfers
08.2022 - Current
- Ensure the patients are transferred from the healthcare system in a safe, compassionate and efficientmanner
- Assist patients with limited mobility bed to bed service
- Communicate with the patients to ensure a stress-free and comfortable journey
- Provide the first point of contact for Hospital staff, patients and their families.
Volunteer
Alberta Health Sciences
03.2021 - 04.2022
- Organized volunteer schedules and duties to maximize productivity
- Pitched in to help with retention and motivational programs
- Used strong interpersonal communication skills to convey information to others
- Communicated with staff members to stay informed about volunteer opportunities and events
- Represented organization positively and professionally while providing community with much-needed services
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
Customer Service Representative
Husky Gas Station
02.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Exhibited high energy and professionalism when dealing with clients and staff
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Trained new personnel regarding company operations, policies and services
- Cross-trained and provided backup support for organizational leadership
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Cashier
Husky Gas Station
09.2016 - 04.2019
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Built and maintained relationships with peers and upper management to drive team success.
Education
Certificate - Bylaw Enforcement 1
JIBC
New Westminster, BC09.2023
Certificate - Occupational First Aid Level 1
Mainland Safety Training
Surrey, BC08.2022
GED -
Bal Vikas School
India 03.2016
Skills
- Customer Data Confidentiality
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Service and Customer Relations
- Efficient and Detail-Oriented
- Translation and Interpretation Services
- Senior Leadership Support
- Specialized Care
- Computer Skills
- Patient Assessment
- Ambulance Transfer
- Monitor Vital Signs
- Respectful and Compassionate
References
Kylie Bradbury (Coordinator, Alberta Health Services)
Phone: (403) 943-4760 Email: kylie.bradbury@albertahealthservices.ca
Rajni Choudhary (Employer, Banff Husky)
Phone: (587) 834-0222 Email: hk0427@popmail.huskyenergy.ca
Mike Taylor (Manager,Husky, Winnipeg)
Phone: (204) 928-4201 Email: hk9181@popmail.huskyenergy.ca
Timeline
Care Attendant
Hospital Transfers
08.2022 - Current
Volunteer
Alberta Health Sciences
03.2021 - 04.2022
Customer Service Representative
Husky Gas Station
02.2020 - 04.2022
Cashier
Husky Gas Station
09.2016 - 04.2019
Certificate - Bylaw Enforcement 1
JIBC
Certificate - Occupational First Aid Level 1
Mainland Safety Training
GED -
Bal Vikas School
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