Megyn Coughlan
Summary
Experienced hospitality professional skilled in event planning, staff leadership, and food and beverage operations. Committed to delivering exceptional guest experiences through clear communication and personalized service. Proven in driving operational efficiency, maintaining high-quality standards, and enhancing guest satisfaction. Eager to apply my skills in a management role to contribute to your company's success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor / Assistant Manager
ARAMARK Canada - Stonebridge Golf Club
04.2022 - Current
- Coordination & Management: Assisted in planning and executing events, ensuring a smooth experience by understanding client needs and providing tailored services.
- Guest Services: Served as the primary contact for guests, resolving issues and ensuring services met client expectations, while building strong relationships with club members.
- Financial Oversight: Assisted in budgeting for events, managing costs for venue rentals, food, beverages, and staffing, ensuring events stayed within budget while maintaining quality.
- Strategic Performance Improvement: Collaborated with management to develop strategies to improve performance, increase profit margins, and enhance operational efficiency and customer satisfaction.
Bartender
ARAMARK Sports and Entertainment
05.2014 - Current
- High-Volume Service: Managed bar service during busy events, ensuring quick and accurate preparation of cocktails, beer, wine, and non-alcoholic drinks, while maintaining a calm and professional demeanor.
- Guest Experience & Custom Cocktails: Delivered personalized service to guests, crafted custom cocktails, and catered to specific drink preferences, enhancing the overall experience at the venue.
- Inventory & Stock Control: Managed inventory levels, tracked product usage, and maintained stock levels, preventing shortages and reducing waste during events.
- Health & Safety Compliance: Ensured that all health, safety, and alcohol service regulations were followed, creating a safe and enjoyable environment for both guests and staff.
Assistant Event Coordinator
At The School House
08.2019 - 04.2022
- Planning & Coordination: Assisted in planning and organizing wedding events, managing timelines, venue setup, vendor coordination, and catering to ensure smooth event execution.
- Client Communication: Served as the primary point of contact for clients, providing updates, addressing concerns, and ensuring the wedding vision was achieved.
- On-Site Event Support: Provided hands-on support during events, managing setup, troubleshooting issues, and ensuring everything ran smoothly.
Event Bartender
ARAMARK Canada - Stonebridge Golf Club
04.2018 - 04.2022
- Event Bartending & Customer Service: Prepared and served a variety of beverages, delivering exceptional service and ensuring a positive guest experience.
- Inventory Management: Monitored and managed bar stock levels, placed supply orders, and prevented shortages or waste during events.
- Event Coordination: Collaborated with event planners to align bar services with event timelines and client preferences.
- Cash Handling & POS Management: Operated the POS system, processed payments, and ensured secure handling of cash and credit card transactions.
Assistant Manager
Moose McGuire's
08.2020 - 08.2021
- Team Leadership: Assisted in managing and training a team of servers and bar staff, ensuring adherence to service standards and policies.
- Guest Services & Conflict Resolution: Acted as a point of contact for guests, addressing concerns and ensuring a positive experience.
- Operational Efficiency & Support: Managed daily operations, including opening and closing, supporting inventory management, ordering supplies, and maintaining cleanliness.
- Sales & Revenue Generation: Contributed to sales growth by promoting upselling, creating promotions, and ensuring efficient table turnover while maintaining service quality.
- Budgeting & Cost Control: Helped control costs by tracking inventory, managing waste, and implementing cost-effective strategies for labor expenses.
Education
College Diploma - Business - Accounting
Algonquin College
Ottawa, ON06-2026
Skills
- Event Planning & Coordination
- Staff Leadership
- Budgeting & Cost Control
- Guest Relations & Communication
- Scheduling & Workforce Management
- Quality Control & Service Standards
Certification
Smart Serve Certification
WHMIS Training
Ontario Food Handler Certification - Pending Completion
Timeline
Shift Supervisor / Assistant Manager
ARAMARK Canada - Stonebridge Golf Club
04.2022 - Current
Assistant Manager
Moose McGuire's
08.2020 - 08.2021
Assistant Event Coordinator
At The School House
08.2019 - 04.2022
Event Bartender
ARAMARK Canada - Stonebridge Golf Club
04.2018 - 04.2022
Bartender
ARAMARK Sports and Entertainment
05.2014 - Current
College Diploma - Business - Accounting
Algonquin College
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