MEGNA BAWA
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Broadstreet Properties
04.2023 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
Machine Operator
Masterbrand Cabinets
10.2021 - 03.2023
- Maintained equipment performance by lubricating and cleaning components.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Managed and monitored processes and machine systems by observing readings on control boards.
Customer Service Agent
Teleperformance
07.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Contacted customers to return routine and general calls promptly.
- Addressed customer account discrepancies and concerns.
Warehouse Production Worker
Galderma
08.2020 - 07.2021
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Wrapped pallets in shrink wrap prior to loading.
Education
High School Diploma -
Institute Teccart
Montreal08.2021
High School Diploma -
Sheridan
Brampton, Canada12.2020
Skills
- Consultative Sales
- Information Security
- Scheduling
- Data Entry
- Call Management
- Call Center Operations
- Client Relations
- Product Organization
- Technical Support
- Creative Problem Solving
- Brand representation
Languages
English
Full Professional
Hindi
Full Professional
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Broadstreet Properties
04.2023 - 02.2024
Machine Operator
Masterbrand Cabinets
10.2021 - 03.2023
Customer Service Agent
Teleperformance
07.2021 - 08.2021
Warehouse Production Worker
Galderma
08.2020 - 07.2021
High School Diploma -
Institute Teccart
High School Diploma -
Sheridan
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