Megi Cifliku
North York,ON
Summary
Methodical Product Owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in digital products. Prepared to bring seven years' experience in the field to a challenging new role. Well-qualified product management professional familiar with Agile and scrum systems and how to effectively manage product development timelines. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Youth Product Owner
Vodafone Albania
06.2022 - 12.2023
- Designing the strategy, roadmap, processes and feature definition for Youth.
- Concept design for new business opportunities within Youth and validating the new business cases.
- Leading the design, development and implementation of the Journeys with the app.
- Refining the Customer experience design of digital products and services.
- Developing and delivering customer propositions.
- Leading the Youth Squad in a agile manner within PMI framework.
- Ensuring agility throughout daily tasks, processes and procedures for software product management in large-scale environments.
- Conducting proactively market analyses and continuous surveillance of potential competitors.
CX Specialist
Vodafone Albania
12.2020 - 05.2022
- Designing/ Improving journey to creating a better customer experience.
- Interacting with customers.
- Helping developers, marketers, and salespeople internally finitude the customer experience.
- Keeping track of customer journeys.
Human Resource Recruiting Team (Intern)
Vodafone Albania
04.2019 - 11.2020
- Resourcing.
- Discover Vodafone Graduate Program.
- Future Jobs Finder Project.
- Future Changer Initiative.
- TALEO- managing CV of candidates applications.
Intern
Allstate Insurance
TALLAHASSEE, FLORIDA
01.2019 - 04.2019
- Sales Practices and ethical conduct.
- Customer Service , administration.
Intern
Vodafone Albania
01.2017 - 10.2017
- Prepaid Orders Representative
Education
Marketing Management – Digital Media Program
George Brown College
Toronto, ON01-2025
Bachelor Degree in Small and Medium Enterprise Management -
Faculty of Integrated Studies With Practice (FASTIP) Aleksander Moisiu University
01.2019
Skills
- Project Management
- Public Speaking
- Time Management
- Leadership
- Decision Making
- Learning and developing new skills
- Conflict Resolution
- Initiative Taker
- MS Office
- Design Thinking
- CRM
- Agile Methodology
- Adobe Acrobat
- Smart Portal
- MEDALLIA
- Scrum Methodology
Accomplishments
- Scrum Fundamentals Certified
- Certificate of Completion Gamified Scrum Essentials Training, Vodafone Turkey
- Verified achievement Design Thinking Essentials
- Agile ways of working
- Global Womwn Tirana startupweekend
- Future Job Finder platforme for Albanian Market 2019
- Organized Graduate Program Vodafone Albania 2018-2019
- Online courses on Digital Marketing
- Online Course IOT
- Codelikeagirl Certificate
- Privacy for HR and Employee Data Certificate
- Storytelling in Marketing - Foundations in B2B Marketing (ITSMA) by Babet Agten Certificate
- TALEO- managing CV of candidates applications
Languages
Albanian
Native/ Bilingual
English
Full Professional
Timeline
Youth Product Owner
Vodafone Albania
06.2022 - 12.2023
CX Specialist
Vodafone Albania
12.2020 - 05.2022
Human Resource Recruiting Team (Intern)
Vodafone Albania
04.2019 - 11.2020
Intern
Allstate Insurance
01.2019 - 04.2019
Intern
Vodafone Albania
01.2017 - 10.2017
Marketing Management – Digital Media Program
George Brown College
Bachelor Degree in Small and Medium Enterprise Management -
Faculty of Integrated Studies With Practice (FASTIP) Aleksander Moisiu University
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