Meghna Sethi
Vancouver,BC
Summary
Tech-savvy consultant boasts experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in JIRA and ADO software, ready for a new position where in-depth knowledge of bug lifecycle, STLC and SDLC can be utilized. Bring 5.5 years of related experience. Collaborates cross-functionally to support the production of high-quality software packages. Successful in writing and implementing test plans and documenting all processes. Hands-on experience on Salesforce Service Cloud, Marketing Cloud and SAP. Vast experience in feature testing, functional testing, regression testing and user acceptance testing.
Overview
10
10
years of professional experience
Work History
Consultant
Deloitte Canada
07.2022 - Current
- Currently working on Bank of Canada project
- Leading Functional, SIT and E2E test cycles defect triage calls
- Managed execution of integration test which includes coordinating with development team to ensure solution is ready for test and worked with testing team to execute the tests
- Helped in Onboarding new team members on project/processes
- Developed and implemented defect management processes to ensure proper tracking of software defects.
- Delivered a project by leveraging selected partners as Salesforce, Mirego, Scene & Samsung: Launched Scene+ in Atlantic Canada for one of the biggest grocery chain of Canada.
- Helped in expanding the Voilà eCommerce program to address the Quebec and Ottawa markets by setting up central fulfillment centre in Montreal and launching a new “Voilà by IGA” site on the OCADO platform.
- Banner Implementation for one of the biggest grocery chain of Canada: Successfully delivered the migration of banners to Salesforce Marketing Cloud and establishing Gigya as the customer master across all banners.
- Analyzed the business reports and tracked data to prepare forecasts and identify trends.
- Hands-on experience in Salesforce Marketing Cloud on wide-scale projects including email marketing campaigns, customer service solutions, data segmentation, customer journey, and such.
- Executed test scripts and recorded results.
- Recommended improvements to systems and procedures for increased productivity.
- Created and revised SOPs, RFPs, Quals, Playbooks and training materials.
- Flagged unlikely test results for review where data indicate possibility of errors in measurement, investigating to verify causes and implement corrective measures.
- Maintained quality assurance procedure documentation.
- Tested web and mobile application compatibility and performance to recommend cross-browser compatibility improvements to web and mobile development team.
- Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
- Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
- Designed and updated test cases to complete consistent manual tests.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Documented identified defects using JIRA and helped developers complete further testing and resolve issues.
QA Analyst
Striven Consulting
06.2021 - 07.2022
- Worked on 4 different projects: One of the biggest grocery chain of Canada
- Working with USI and on-site teams to complete timely tests and facilitate smooth product releases.
- Tracking software bugs and detailing all information regarding findings and resolution techniques in documentation.
- Documenting, triaging and managing defects in JIRA and working with developers to facilitate timely resolutions.
- Working with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Ensuring that the testing and test evidence satisfies the banner requirements and meet end-user expectations.
- Communicating all the possible outcomes and issues facing, with client in daily stand up calls.
- Hands-on experience on Salesforce Service Cloud and Marketing cloud (Journey Builder, Contact Builder, Mobile Studio, Email Studio and Content Builder).
- Working on SAP Gigya to track the project's data.
- Maintained quality assurance procedure documentation.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Inside Sales Representative
Capital tile + stone
05.2019 - 03.2020
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Investigated sales and service issues to provide successful resolutions.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Customer Service and Cashier
Michael Artisan’s Bakery
12.2018 - 04.2019
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Adhered to food safety protocols to protect customers.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Senior Software Test Engineer
VVDN Technologies
05.2017 - 11.2018
- Worked on multiple projects for international clients.
- Documented identified defects using JIRA and helped developers complete further testing and resolve issues.
- Tracked quality assurance metrics and liaised with internal teams.
- Designed and updated test cases to complete consistent manual tests.
- Consulted with product owners and developers to fully understand intended features and functionality.
- Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
- Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
- Updated software documentation and user guides to align with current features and comply with best-practice standards.
- Conducted early debugging procedures in new web and desktop applications through review of event logs and code structures to pinpoint sources of software malfunction and recommend solutions.
Software Testing and L2 Support Engineer
Spice Digital LTD
01.2015 - 05.2017
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Completed root cause analysis on routine and complex problems.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Provided real-time support to everyday users of International Telecom clients.
- Developed application framework that served as cornerstone for highly successful thin-client web applications strategy.
- Documented identified defects using BUGZILLA & JIRA and helped developers complete further testing and resolve issues.
- Designed and updated test cases to complete consistent manual tests.
- Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
- Authored clear, concise testing documentation to facilitate software development across multiple teams.
- Provided clear and concise cost and time estimates for each phase of testing from test phase planning to final regression testing.
- Conducted full life-cycle software development in multiple software environments.
- Developed efficient and thorough test cases and scripts to facilitate consistent approach to product development in agile environment.
ACHIEVEMENTS
International and National level
- Recognized with GreenStars "Serves with integrity".
- Recognized with Bronze dot award for delivery excellence.
- Represented VVDN Technologies at the International level in India Mobile Congress, INDIA.
- Volunteered in various college cultural program's.
- Awarded with Employee of the Quarter twice for an excellent performance.
- Rewarded with bonus from the client for fast implementation and bug-free product.
Education
Master of Business Administration - Business Administration
University Canada West
Vancouver, CA10.2020
Bachelor of Technology - Electronics and Communication Engineering
Kurukshetra University
07.2014
Skills
- Defect Management
- Writing Test Plans and use cases
- Firmware and GUI Testing
- Linux
- MAC/PC and iOS/Android Testing
- JIRA and ADO Reporting
- SDLC
- Salesforce Marketing Cloud and Service Cloud
- SQL
- Dynamics 365
- Product and service knowledge
- Strategy development
- Process improvement
- Quality assurance standards
- Regression testing management
- Experience with Agile methodologies
References
Noel Sinnou Rajan
Senior Manager from Deloitte Canada
M: (416) 867 4448
Vasanth Pai
Manager from Deloitte Canada
M: (437) 929 4791
Muhammad Azeem
Manager from Deloitte Canada
M: (647) 402 1904
Timeline
Consultant
Deloitte Canada
07.2022 - Current
QA Analyst
Striven Consulting
06.2021 - 07.2022
Inside Sales Representative
Capital tile + stone
05.2019 - 03.2020
Customer Service and Cashier
Michael Artisan’s Bakery
12.2018 - 04.2019
Senior Software Test Engineer
VVDN Technologies
05.2017 - 11.2018
Software Testing and L2 Support Engineer
Spice Digital LTD
01.2015 - 05.2017
ACHIEVEMENTS
International and National level
Master of Business Administration - Business Administration
University Canada West
Bachelor of Technology - Electronics and Communication Engineering
Kurukshetra University
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