Summary
Overview
Work History
Education
Skills
Timeline
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Meghna Patel

Summary

Passionate and detail-oriented professional with diverse experience in retail, hospitality, insurance, drafting, manufacturing, and food service. Demonstrated success in delivering exceptional customer service and consistently exceeding expectations. Highly skilled at multitasking, problem-solving, and collaborating with others to achieve organizational goals. Excited to leverage my extensive background as a room attendant, benefits specialist, initial level draftsperson, compounding technician, and supervisor to bring value to a dynamic team and make a positive impact. Experienced retail manager with a strong focus on consumables, driving sales, managing inventory, and ensuring customer satisfaction. Known for fostering team collaboration and adapting to changing needs. Possess strong leadership, analytical, and communication skills that ensure reliable and results-oriented performance.

Overview

6
6
years of professional experience

Work History

Consumables Department Manager

Walmart
03.2024 - Current
  • Greet customers in a polite and friendly manner and provide excellent service by assisting with product promotions, locating merchandise, and supporting purchase decisions.
  • Address customer concerns and resolve issues, referring to appropriate channels when necessary.
  • Oversee and delegate the completion of key operational tasks, including customer availability processes, stocking, and pricing changes.
  • Ensure timely completion of modular setups and maintain merchandise presentation standards.
  • Provide coverage and support on the sales floor, including recovery, zoning, and assisting in various departments as needed.
  • Maintain a safe and clean work environment by adhering to company policies, completing safety sweeps, and ensuring displays and fixtures are secure and organized.
  • Monitor and manage associate breaks to ensure proper coverage.
  • Train, develop, and offer constructive feedback to team members to enhance their performance.

Shift Leader Manager

Mark's Work Wearhouse
07.2024 - Current
  • Deliver exceptional customer experiences to help the team meet and exceed performance targets.
  • Provide mentorship, coaching, and constructive feedback to team members, fostering a collaborative and productive work environment.
  • Manage store operations in the absence of management, including key holding tasks and overseeing opening and closing procedures.
  • Supervise staff to ensure store upkeep, cleanliness, restocking, seasonal changeovers, inventory management, and accurate pricing/signage.

Retail sales associate

Mark's Work Wearhouse
07.2023 - 07.2024
  • Assisted customers in selecting and purchasing products, resulting in a 10% increase in sales revenue
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Maintained a clean and organized sales floor, accurately restocking merchandise to optimize visual appeal and meet customer demands
  • Collaborated with team members to achieve daily sales goals, contributing to a 15% improvement in overall store performance
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong rapport with customers and created positive impression of business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Consumables Associate

Walmart
10.2023 - 03.2024
  • Greet all customers in a friendly and professional manner to ensure a positive shopping experience.
  • Assist customers with product promotions, locating merchandise, and making informed purchase decisions.
  • Resolve customer concerns and escalate issues to management when necessary.
  • Maintain salesfloor presentation by restocking and rotating merchandise, removing damaged or expired goods, and setting up product displays with accurate pricing and signage.
  • Ensure proper handling of claims and returns, secure merchandise, and follow company policies to minimize shrinkage and maintain a safe work environment.
  • Receive and stock merchandise, operate equipment efficiently, and complete necessary paperwork, logs, and documentation.
  • Manage OMNI operations by ensuring timely and accurate order fulfillment, including online pickup and delivery processes, and coordinating with the team to meet customer expectations.
  • Refer service-related and transactional matters to the Customer Service Manager as needed.
  • Stock merchandise and downstock where applicable, apply product protection, and complete modular setups, including flex modular and new shelf caps.

Room Attendant

Holloway Lodging
07.2023 - 12.2023
  • Maintained exceptional cleanliness and orderliness in assigned rooms, ensuring the highest level of guest satisfaction and comfort
  • Collaborated with team members to efficiently complete daily room cleaning assignments within tight deadlines, consistently exceeding expectations
  • Demonstrated exceptional attention to detail while inspecting rooms for cleanliness and identifying any maintenance issues, resulting in timely resolutions and improved guest experiences
  • Implemented effective communication strategies to promptly address guest requests and ensure timely delivery of amenities and services, contributing to a positive and memorable stay for all guests

Benefit Specialist

American Life Insurance Company
10.2022 - 06.2023
  • Streamlined the benefit administration process by implementing a new online platform, resulting in a 30% reduction in processing time and improved employee satisfaction
  • Conducted thorough benefit plan analyses to identify cost-saving opportunities and negotiate more competitive rates with insurance providers, resulting in a 20% decrease in overall benefit expenses for the organization
  • Developed and delivered comprehensive benefit training programs for employees, ensuring they fully understood their benefits, leading to a 15% increase in benefit utilization and employee engagement
  • Collaborated with cross-functional teams to effectively communicate benefit plan changes, ensuring a smooth transition and minimizing employee confusion during open enrollment periods

Initial level Draftsperson

Assembly Automation Alternation INC.
04.2022 - 05.2022
  • Successfully collaborated with senior draftspersons to develop detailed and accurate technical drawings for architectural projects, ensuring compliance with industry standards and client requirements
  • Assisted in the creation and modification of design documents, incorporating design changes and updates as directed by project managers and architects
  • Conducted thorough research and analysis to gather information for design projects, including material specifications, building codes, and regulations, contributing to the overall quality and efficiency of drafting processes
  • Organized and maintained project files, ensuring easy accessibility and retrieval of documents, which improved team productivity and streamlined project workflow

Compounding Technician

Apollo Health and Beauty care
10.2020 - 06.2021
  • Prepared and compounded a wide range of Beauty care products, ensuring accuracy and adherence to strict quality control standards
  • Collaborated with R&D and healthcare professionals to review and update medication formulas to meet specific market needs, resulting in increased public satisfaction and positive outcomes
  • Implemented and maintained proper storage and inventory management systems, minimizing waste and ensuring the availability of necessary ingredients for compounding processes
  • Assisted in the training and supervision of new compounding technicians, contributing to the development of a highly skilled and efficient team

Restaurant supervisor

Hero Certified Burger
09.2018 - 10.2020
  • Managed and supervised a team of five staff members, ensuring smooth operations and high-quality customer service in a fast-paced restaurant environment
  • Implemented cost-saving measures by optimizing inventory management, resulting in a 10% reduction in food and beverage costs
  • Developed and implemented training programs for new hires, resulting in improved staff performance and a 20% decrease in customer complaints
  • Collaborated with the executive chef to create and launch a new menu, resulting in a 25% increase in customer satisfaction and a 15% increase in revenue

Education

Post-Degree Certificate - Supply Chain Management

Michigan State University
East Lansing, MI
07.2024

Diploma - Electro-Mechanical Engineering

George Brown College
TORONTO, CA
06.2019

Bachelor - Mechanical Engineering

MGITER(GTU)
NAVSARI, IN
06.2016

Skills

  • Attention to detail
  • Time management
  • Customer service
  • Benefits administration
  • Data analysis
  • HR compliance
  • Product knowledge
  • Point of sale (POS)
  • Inventory management
  • Organization
  • Communication
  • Microsoft Office proficiency
  • Team player
  • Multitasking
  • Leadership
  • Problem-solving

Timeline

Shift Leader Manager

Mark's Work Wearhouse
07.2024 - Current

Consumables Department Manager

Walmart
03.2024 - Current

Consumables Associate

Walmart
10.2023 - 03.2024

Retail sales associate

Mark's Work Wearhouse
07.2023 - 07.2024

Room Attendant

Holloway Lodging
07.2023 - 12.2023

Benefit Specialist

American Life Insurance Company
10.2022 - 06.2023

Initial level Draftsperson

Assembly Automation Alternation INC.
04.2022 - 05.2022

Compounding Technician

Apollo Health and Beauty care
10.2020 - 06.2021

Restaurant supervisor

Hero Certified Burger
09.2018 - 10.2020

Bachelor - Mechanical Engineering

MGITER(GTU)

Post-Degree Certificate - Supply Chain Management

Michigan State University

Diploma - Electro-Mechanical Engineering

George Brown College

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Meghna Patel