Meghna Arora
35 Craigleigh Crescent, Brampton,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Managing Director
Phone finder
04.2021 - Current
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies
- Planning schedules and delegating responsibilities to meet demands and supply
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Track regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Selling prepaid cellular plans to customers and keeping record of it under privacy act of freedom of information
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
Sales Manager
MedPro Healthcare
06.2019 - 01.2021
- Handled more than 50 customer related issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Holding a meeting with doctors, vendors, and CEO's to meet the demands of the role assigned by an organization.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Advisor
Career launcher
08.2016 - 05.2019
- Counseled students about various career paths to get into tier one and tier two colleges
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of more than 50 customers every day with positive attitude and focus on customer satisfaction
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without needing need for escalated support
- Explained charges, fees, terms of course, and service agreements to over customers daily
- Organizing and conducting seminars in different schools for maximum enrolments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
Amity University
BBA in Business Management -
Uttaranchal Institute of Management
Dehradun, Uttarakhand08.2013
Skills
- Counseling
- Recruiting and interviewing
- Conflict resolution
- Business planning
- Strategic planning
- Staff Management
- Training
- Business Development
- Cost Control
- Search Engine Optimization
- Negotiation
- Assistant Manager Experience
- WordPress
- Sales Management
- Marketing
Accomplishments
- Collaborated with a team of 15 people in the development of the project and increased productivity rate by 20%
- Documented and resolved issues that increased profit by 15% and reduced cost.
- Supervised team of 15+ staff members.
- Resolved product issues through consumer and vendors feedback and increased sale by 15-20%
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary
Certification
- Certification from Amity School of Foreign Languages-Spanish Language
- Certification in behavioral science courses emphasizing various behavioral skills from the Amity Institute of Psychology and allied sciences
- Certificate in English and Communication Skills course
- Appreciation Certificate for standing 1st in grade 11 in school.
Additional Information
Internship and Pre-Placement Offer from the same company- FedEx Trade Networks-25 May 2015-10 July 2015
Dissertations- An exploration into logistics and its future trends
Timeline
Managing Director
Phone finder
04.2021 - Current
Sales Manager
MedPro Healthcare
06.2019 - 01.2021
Customer Service Advisor
Career launcher
08.2016 - 05.2019
Amity University
BBA in Business Management -
Uttaranchal Institute of Management
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