Megha Sood Grover
Abbotsford,British Columbia
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Experienced in offering high-level administrative support to senior-level staff. Expertly assists executive team using exceptional communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Taxpayers Service Agent
Canada Revenue Agency
10.2022 - Current
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
- Reduced response times for taxpayer inquiries through effective case management and prioritization.
Customer Relationship Officer
Canadian Heating Products
01.2022 - 10.2022
- Streamlined communication between departments for enhanced client support and faster issue resolution.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Collaborated with other teams to resolve complex issues affecting multiple customers, resulting in increased satisfaction levels.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
- Championed customer-centric initiatives within the company, fostering a culture of service excellence and continuous improvement.
Assistant Manager
Petro-Canada
05.2021 - 01.2022
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Retail Trade Supervisor
Shell Gas Station
04.2019 - 08.2021
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Business Developer
IGXACT Soft Technology
08.2014 - 07.2018
- Enhanced company''s market presence by attending networking events, trade shows, and conferences.
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
- Streamlined internal processes to increase efficiency and productivity within the business development team.
- Secured high-profile contracts through effective negotiation skills, resulting in significant revenue growth for the company.
- Managed a portfolio of key accounts, ensuring consistent communication and prompt resolution of any issues or concerns that arose.
- Implemented innovative sales tactics to penetrate new markets, expanding the company''s geographical reach.
- Negotiated, prepared, and signed contracts with clients.
- Created and maintained database containing information on business proposals and contacts.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Created reports and presentations detailing business development activities.
- Built relationships with customers and community to promote long term business growth.
Education
Master of Arts - English
Punjab University
India05.2014
Bachelor of Arts - English And Sociology
Punjab University
India05.2012
Skills
- Research and Due Diligence
- Business Development
- Organizational skills
- Effective communication
- Networking abilities
- Adaptability and flexibility
- Problem-solving abilities
- Analytical thinking
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Taxpayers Service Agent
Canada Revenue Agency
10.2022 - Current
Customer Relationship Officer
Canadian Heating Products
01.2022 - 10.2022
Assistant Manager
Petro-Canada
05.2021 - 01.2022
Retail Trade Supervisor
Shell Gas Station
04.2019 - 08.2021
Business Developer
IGXACT Soft Technology
08.2014 - 07.2018
Master of Arts - English
Punjab University
Bachelor of Arts - English And Sociology
Punjab University
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Kumar TusharKumar Tushar
Error Examiner at Canada Revenue Agency - Agence du revenu du CanadaError Examiner at Canada Revenue Agency - Agence du revenu du Canada
Gino VaillancourtGino Vaillancourt
Assistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du CanadaAssistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du Canada
Kanika MahajanKanika Mahajan
Taxpayer Agent at Canada Revenue AgencyTaxpayer Agent at Canada Revenue Agency
Darius CrumpDarius Crump
Campaign Assistant /Artist Liaison Manager at FreelanceCampaign Assistant /Artist Liaison Manager at Freelance