Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MEGHASHREE GOPAL SHAMMURTHY

Oshawa,ON

Summary

I am committed to leveraging modern technology to address customer challenges, focusing on creating, scaling, and optimizing business portfolios and products that drive meaningful impact. My expertise lies in delivering key outcomes, building strong teams, and adapting quickly to new insights in a dynamic business environment.

Core Competencies:

  • Successfully scaling software businesses from inception to handling 10,000+ daily users.
  • Maintaining a strong customer-first approach, ensuring that their needs are prioritized in every decision.
  • Utilizing data-driven decision-making while balancing strategic instincts with analytical validation.
  • Simplifying complex challenges with pragmatic, efficient solutions.

Leadership and collaboration:

  • Focused on enabling teams to perform at their best, fostering a results-driven environment.
  • Balancing customer experience with business growth to achieve long-term success.
  • Effectively communicating a strategic vision, ensuring alignment across stakeholders.

Commitment to Growth and Learning:

  • Dedicated to continuous learning and professional development.
    Maintaining composure under pressure, and ensuring high-quality decision-making.
  • Adapting to evolving industry trends and market demands to drive innovation.

Overview

9
9
years of professional experience

Work History

Senior Product Compliance Associate

Amazon
Bangalore, India
05.2021 - 07.2024
  • Handled the ASIN review process for children-related products for the US and CA marketplaces, and jewelry with heavy metals for the EU and UK markets.
  • Acted as an internal subject-matter expert.
  • Was responsible for reaching the overall team's quality goals. Performed internal audits of ASINs reviewed by 60 other associates at a sample size of 10% on a daily basis to ensure quality goals are met.
  • Regularly hosted, led, and participated in SOP improvement, process improvement, and program calls with POCs from the EU, the UK, Seattle, Mexico, and Brazil.
  • Performed daily reporting activities for global compliance metrics across all marketplaces to drive business goals.
  • Prepared a weekly, comprehensive report comparing the performance of teams across all marketplaces (SJO, EU, UK, JP, APAC, and ME).
  • Identified and performed root cause analysis for major and minor process breakdowns, and formulated solutions to completely mitigate the risk of breakdown occurrence.
  • I wrote BRDs, user stories, and features with technical specifications for the engineering team to build operational software products to automate manual and redundant processes.
  • Performed UAT and training for new product launches to global teams.
  • Developed SOPs while adhering to regulatory requirements under the guidance of global program managers.
  • I was nominated and participated majorly in operation, software product development, and release meetings with leadership teams.
  • Pitched ideas, performed feasibility studies, and assessed customer adaptability of products developed for process automation.
  • Was responsible for the training and development of new hires, and mentorship for associates in performance management plans.
  • Developed workflows for food safety processes in the IN Marketplace, and extended the scope of the product to SJO.
  • Handled the product life cycle from ideation to implementation.

Operations Team Lead

Practo
Bangalore, India
07.2018 - 05.2021
  • Professional experience in health tech SaaS product management.
  • Focused on driving operational excellence for a health tech SaaS product, ensuring seamless team performance, customer satisfaction, and business growth.
  • Led initiatives to improve Service Level Agreements (SLA), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) for an instant online consultation platform.
  • Conducted market research to identify customer needs, product design enhancements, and performance improvements to increase product adoption.
  • Defined and enforced Key Performance Indicators (KPIs) for operations and product teams.
  • Managed end-to-end product development from ideation, vision, roadmap, and post-launch market success, and profitability.
  • Collaborated with the engineering team to define technical specifications and requirements through strategic discussions and sprint planning.
  • Utilized JIRA for user story creation, backlog refinement, sprint planning, and tracking product features and bugs.
  • Led hiring and recruitment efforts, developed Standard Operating Procedures (SOPs), and built a high-performing team of 25 professionals.
  • Coordinated cross-functional collaboration between product, engineering, vendor management, consumer support, and control tower teams to develop training programs aligned with business needs.
  • Worked closely with the Quality Director to gain SOP approvals from key stakeholders, ensuring operational efficiency.
  • Conducted daily stand-up calls, and managed weekly and quarterly KPI reporting, including root cause analysis, and performance improvement.
  • Oversaw payroll and payment activities for a network of 3,000 healthcare professionals (HCPs).
  • Led negotiations and contract discussions with HCPs, balancing supply and demand, while adhering to the company’s hiring budget.
  • Developed and executed training and quality programs for HCPs to maintain the company’s service excellence and compliance standards.
  • A results-driven leader, dedicated to enhancing operational efficiency, optimizing product performance, and fostering team growth to achieve business success.

Senior Consultant

Freelance
Bangalore, India
07.2016 - 06.2018
  • Provided directions for best practices to be followed for the growth of spirulina at a manufacturable scale.
  • Consulted on the best processes and equipment required for growing Spirulina.
  • Consulted and helped in procuring seed cultures and nutrient broth formulation locally.
  • Periodically conducted corporate events to ensure like-minded business owners network with each other.
  • Facilitate contract negotiations.
  • Simplified pricing strategies and overhead costs for businesses, so that they could achieve a positive EBITDA.

Drug Safety Associate

Quintiles
Bangalore, India
02.2016 - 07.2016
  • The primary responsibility was handling serious and life-threatening adverse effects (AE) reporting for pre-market (clinical trials stage 1-3) and post-market (trial 4) drugs manufactured by J&J, and reporting to the FDA and other regulatory authorities.
  • Responsible for assessing the seriousness of the AE, and determining if the AE was caused by the drug in the trial phase.
  • Collaborated with cross-functional teams, such as clinical trial sites, triage centers, medical teams, and the FDA, on a daily basis.
  • Lead projects with insight from leadership teams from both IQVIA and J&J to optimize processes and improve the overall quality of reports sent to the FDA within regulatory time frames.
  • Was responsible for internal team engagement activities and team-building across the pharmacovigilance business unit.
  • Followed SOPs for case processing and reporting of AEs to the FDA.
  • Collaborated with other departments such as Regulatory Affairs, Clinical Research, Quality Assurance and Quality Control to ensure compliance with applicable regulations related to drug safety.
  • Contributed to the development of Standard Operating Procedures related to Pharmacovigilance activities.

Technical Support Engineer

HP
Bangalore, India
09.2015 - 02.2016
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Managed a ticketing system to track, prioritize, and resolve customer support requests for corporations in Australia and New Zealand.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Streamlined support processes through the implementation of automation tools and technologies.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Provided remote assistance to end-users when needed.
  • Assisted customers with troubleshooting software and hardware issues.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Adapted communication style to effectively convey technical information to non-technical audiences.
  • Developed and maintained comprehensive documentation for troubleshooting and system configurations.
  • Collaborated with engineering and product teams to identify and rectify recurring technical issues.
  • Analyzed customer feedback to develop targeted improvements in technical support services.
  • Provided real-time support via phone to address customer technical concerns.
  • Configured, maintained, and monitored computer systems for optimal performance.

Education

Bachelor of Engineering - Biotechnology

The Oxford College of Engineering
Bangalore
06-2015

Skills

  • Product Management
  • Product Compliance
  • Team Development
  • Product Vision
  • Roadmap Strategy
  • Business Development
  • Agile methodologies
  • SaaS
  • Marketplace platforms
  • Strategic planning
  • SQL
  • JIRA
  • MIRO
  • Salesforce CRM
  • Aha!
  • User acceptance testing
  • Team leadership
  • Mentoring new hires
  • Cross-functional collaboration
  • Product lifecycle management
  • Health Tech
  • E-commerce

Accomplishments

  • 5 times Ace of Spades award winner within Amazon.
  • 3 times Beyond award winner within Amazon.
  • Star performer consecutively for 3 years in Practo.

Timeline

Senior Product Compliance Associate

Amazon
05.2021 - 07.2024

Operations Team Lead

Practo
07.2018 - 05.2021

Senior Consultant

Freelance
07.2016 - 06.2018

Drug Safety Associate

Quintiles
02.2016 - 07.2016

Technical Support Engineer

HP
09.2015 - 02.2016

Bachelor of Engineering - Biotechnology

The Oxford College of Engineering

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MEGHASHREE GOPAL SHAMMURTHY