Meghan Skidmore
West Vancouver,BC
Summary
Dynamic leader with proven expertise in store operations honed at Formula Fig. Excelled in enhancing customer satisfaction and team performance through outstanding service and problem-solving skills. Demonstrated ability to mentor staff and improve processes, showcasing multitasking and organizational prowess.
Overview
3
3
years of professional experience
Work History
Store Manager
Formula Fig
West Vancouver
07.2023 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Guest Concierge Lead
Formula Fig
Toronto, ON
03.2022 - 07.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Team Lead
Formula Fig
Vancouver, BC
10.2021 - 03.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Skills
- Outstanding Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Inventory management
Timeline
Store Manager
Formula Fig
07.2023 - 11.2024
Guest Concierge Lead
Formula Fig
03.2022 - 07.2023
Team Lead
Formula Fig
10.2021 - 03.2022