Meghana Shivani Gummudi
Pickering,ON
Summary
Highly motivated and customer-focused Customer Service Representative with 3 years of experience in handling diverse customer inquiries and resolving issues. Proven track record of providing exceptional service to ensure customer satisfaction. Excellent communication and problem-solving skills with a strong ability to work under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2022 - 01.2023
- Assisted customers via phone, email, and chat to address inquiries, process orders, and provide product information
- Resolved customer complaints and issues promptly, achieving a 95% customer satisfaction rating
- Acted as a liaison between customers and internal teams to ensure swift resolution of complex problems
- Handled a high volume of incoming calls, maintaining an average response time of fewer than 30 seconds
- Maintained excel sheet record of every call and sale at the end of every shift, including highlighted areas for future potential sales
- Maintain product or service knowledge to explain features to clients and answer questions about goods or services
- Educated customers on products or service-related information and used correct rebuttal techniques to achieve positive outcomes.
Customer Support Specialist
Reliance JIO
01.2019 - 01.2021
- Managed customer inquiries and concerns in a timely and professional manner, consistently meeting service-level targets
- Processed returns, exchanges, and refunds, ensuring a smooth and positive customer experience
- Identified opportunities to upsell and cross-sell products, resulting in a 10% increase in sales revenue
- Collaborated with the product development team to relay customer feedback and enhance product offerings
- Over the phone, I guided customers through the product information
- Returned calls from customers asking about product shipping and refunds
- Recorded Client Calls and set up meeting with the technical team, if any issues regarding the connectivity persist
- Outlining the Post-Paid and Pre-Paid plans best suitable according to their usage
- Explaining the features available on the website and smart TV apps for viewing entertainment, sport channels.
Education
Bachelors - Technology[ECE
GITAM University
2019
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and Microsoft Office Suite
- Empathetic and patient listener
Accomplishments
- Certifications:
- Customer Service Excellence Certification
- Additional Information:
- Volunteer at local community events, assisting with event planning and attendee support.
Timeline
Customer Service Representative
Concentrix
01.2022 - 01.2023
Customer Support Specialist
Reliance JIO
01.2019 - 01.2021
Bachelors - Technology[ECE
GITAM University
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