Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

MEGHANA MORE

Cambridge,ON

Summary

Technical Support Specialist with 7+ years of professional experience in technical customer support, SaaS platforms, and website troubleshooting. Proven track record of evaluating and resolving technical and non-technical customer support issues via phone, live chat, and email. Skilled in troubleshooting reported issues to determine root cause, escalating issues to other teams and stakeholders, and ensuring quality in all tasks executed. Experienced in creating documentation for customer and internal use, such as troubleshooting guides and FAQs. Adept at cross-functional collaboration, workflow optimization, and working independently with minimal supervision. Recognized for problem-solving ability, attention to detail, and communication skills in fast-paced, client-facing environments.

Overview

7
7
years of professional experience

Work History

Lead - Staffing Specialist

Randstad
01.2022 - 04.2025
  • Designed and executed end to end recruitment process across multiple functions, including sourcing, interviewing, onboarding, and training new hires.
  • Developed tailored recruitment strategies for critical and hard-to-fill roles, and experienced in determining their suitability for specific job positions.
  • Implemented training programs and employee development workshops to improve retention and engagement.
  • Administering skills tests, assessments, and other evaluations to gauge candidates' competency and compatibility with the job requirements.
  • Analyzing candidates' profiles and matching them with suitable job openings based on their skills, experience, and preferences.
  • Built strong relationships with both internal stakeholders and external candidates to refine job descriptions, and ensure a clear understanding of the desired candidate profile.
  • Championed a diverse and inclusive hiring experience across the recruitment process to ensure a smooth hiring experience, analyzed hiring metrics regularly to drive strategic decisions, and improve recruitment efficiency.
  • Mentored junior HR staff, and collaborated with cross-functional teams to deliver HR solutions aligned with business priorities.

Senior Accounts Receivable Analyst

Revbot Healthcare Solutions Pvt. Ltd
09.2021 - 12.2021
  • Supervised the revenue cycle department in various projects, such as rejections and workers' compensations.
  • Keen on resolving and accumulating revenue from the special projects in a short span.
  • Worked with the insurance company on behalf of our clients, represented them, and resolved the claims within the timelines and defined Service Level Agreements (SLAs).
  • Interact and probe the insurance representative to get the required status update, and have the claim resolved.

Revenue Cycle Officer AR (Accounts Receivable)

Inventurus Knowledge Solutions Pvt. Ltd.
03.2019 - 08.2021
  • Supervised the revenue cycle department in various duties, such as ensuring that claims, denials, and appeals are efficiently processed.
  • Constantly focused to enhance the revenue cycle management and cash flow by reducing bad debts.
  • High-level understanding of insurance benefits and payment guidelines.
  • Work with the insurance company on behalf of our clients, represent them, and resolve the claims within the timelines and defined Service Level Agreements (SLAs).
  • Resolving coding-related issues. Implemented new ideas and procedures for efficient workflow, identified the trend, and improved the cash flow. Interact and probe the insurance representative to get the required status update, and have the claim resolved.
  • Ensure the daily productivity targets are met at the required quality level on the assigned inventory, and ensure to maintain the highest levels of compliance.

Digital Interaction Advisor in Operations

[24]7.ai
11.2017 - 02.2019
  • Delivered technical and non-technical customer support via inbound calls, live chat, and email, ensuring timely issue acknowledgment and resolution with high satisfaction ratings.
  • Troubleshot network, device, and application issues, identifying root causes and implementing optimized solutions to improve client outcomes.
  • Escalated unresolved cases to higher-level support teams while maintaining clear case documentation for smooth handoffs.
  • Collaborated with cross-functional teams to test product features and provide user feedback, directly contributing to enhanced customer experience (CX).
  • Authored internal troubleshooting guides, FAQs, and knowledge base articles, reducing repeat inquiries and improving team efficiency.
  • Leveraged CRM tools, Microsoft Office Suite, and web-based applications for case tracking, reporting, and performance analysis.
  • Consistently recognized for strong communication skills, customer relationship management, and problem-solving abilities, driving positive customer reviews and retention.

Education

Master of Business Administration -

Narsee Monjee Institute of Management Studies
01.2021

Bachelor of Engineering -

Jawaharlal Nehru Technological University
Hyderabad
01.2016

Skills

  • Human resources
  • Recruiting
  • Microsoft Office
  • Performance analysis
  • Data-driven decision making
  • Team collaboration
  • Problem solving
  • Analytical skills
  • Candidate sourcing
  • Customer relationship management
  • Client relations
  • Key stakeholder relationship building
  • Customer relations

Websites

Accomplishments

  • Received Spotlight appreciation and received “Employee of the Month” twice across Randstad.
  • Honored to be appointed as a Training SPOC for the new joiners at IKS.
  • Awarded as the best employee and as Monthly Champion by the Human Resource Director of [24]7 ai. for outstanding performance. at [24]7 for the highest customer reviews.
  • Recognized by leadership for consistently exceeding performance and quality benchmarks.

Timeline

Lead - Staffing Specialist

Randstad
01.2022 - 04.2025

Senior Accounts Receivable Analyst

Revbot Healthcare Solutions Pvt. Ltd
09.2021 - 12.2021

Revenue Cycle Officer AR (Accounts Receivable)

Inventurus Knowledge Solutions Pvt. Ltd.
03.2019 - 08.2021

Digital Interaction Advisor in Operations

[24]7.ai
11.2017 - 02.2019

Master of Business Administration -

Narsee Monjee Institute of Management Studies

Bachelor of Engineering -

Jawaharlal Nehru Technological University

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