Summary
Work History
Education
Skills
References
Timeline
Generic

Meghan Wilkinson

North Vancouver,B.C.

Summary

Detailed and resourceful Office Service Associate bringing passion, energy and creativity to workplace. Works diligently to get things done quickly without sacrificing quality. Remains calm under pressure and adapts to ever-changing work environments.

Work History

Keyholder - Supervisor

Walk With Ronsons Ltd.
Vancouver, BC
2013 - 2015
  • Delivered exceptional customer experience through hands-on assistance and expert product knowledge.
  • Provided guidance to employees in completing daily store responsibilities and resolving customer concerns
  • Efficiently organized and facilitated incoming and outgoing shipments
  • Contributed to the successful execution of bi-annual warehouse sale
  • Maintained a presentable store atmosphere
  • Assisted in determining and tracking weekly, daily, and monthly objectives for both individual employees and store targets.

Style & Care Task Force Agent

Shoes.com/OnlineShoes.com
Burnaby, BC
2015 - 2016
  • Handled incoming calls promptly and professionally, ensuring customer satisfaction and order accuracy.
  • Managed and enhanced Amazon Seller Central by addressing customer messages, inquiries, and feedback while resolving A-Z Claims and Chargeback Claims.
  • Assisted with transactions and inquiries on various platforms including Channel Advisor, Ebay, Bluefly, and Google Buy Marketplace.
  • Notified customers of any unforeseen changes to their orders including vendor delays or cancellations
  • Responded promptly to customer emails regarding international inquiries, general inquiries, and product information.

Guest Services Representative

WestPark Parking Services
Vancouver, B.C.
2016 - 2017
  • Provided assistance and resolved issues pertaining to ticket disputes, payment processing, and monthly parking inquiries via phone
  • Responded efficiently to emails concerning parking lot concerns, ticket disputes, and various parking inquiries.
  • Handled ticket disputes and escalations smoothly, displaying a calm demeanor and professional approach when engaging with customers through both phone conversations and written correspondence.
  • Ensured precise data entry for the processing of contracts from new monthly parkers
  • Added license plates to 'Do Not Ticket' list, mailed out hang-tags and welcome packages
  • Updated payment and vehicle information in addition to emailing and mailing out monthly invoices and parking receipts
  • Processed and verified payments using PayByPhone, Ventek, and Moneris systems.

Records Management Clerk

Oyen Wiggs Green & Mutala LLP
Vancouver, B.C.
2017 - 2019
  • Efficiently organized and directed incoming CIPO, WIPO, USPTO and Associate mail to corresponding files for convenient access by legal teams
  • Efficiently sorted incoming lawyer emails, saved them to worldox, and flagged essential documents for legal teams.
  • Conducted client conflict checks and assigned file numbers, while also assigning applications to lawyers and opening new applications.
  • Sent out client identification forms in compliance with the Canadian Bar Association's regulations
  • Updated docketing system by entering deadlines, bring forwards and client reference numbers, contact information and PC Law
  • Prepared and categorized daily, weekly and monthly reports for legal teams
  • Provided reception relief by handling phone calls, outgoing couriers, and scanning both postal mail and incoming courier mail.

Records Clerk

PricewaterhouseCoopers LLP
Vancouver, B.C.
2019 - 2024
  • Managed and maintained an efficient records system, ensuring precision in file organization and retrieval.
  • Coordinated offsite storage and shredding services, ensuring compliance with retention policies.
  • Supported partners and tax teams by locating files to enhance operational efficiency.
  • Educated staff on record retention policies, improving adherence and knowledge.
  • Efficiently assisted with general office tasks such as photocopying and scanning to optimize daily operations.
  • Ensured first aid supplies were up to date and organized as Occupational First Aid Level 2 Attendant.
  • Provided assistance to records teams throughout Canada in executing special projects and managing document disposal.

Education

Business Administration (Management) Diploma -

British Columbia Institute of Technology
Burnaby, BC
01.2024

Business Administration Associate Certificate -

British Columbia Institute of Technology
Burnaby, BC
12-2023

Skills

  • Time management
  • Records Management
  • Document Scanning
  • Filing System Organization
  • Effective Communication
  • Microsoft Office Suite
  • Data Entry
  • Team Collaboration
  • Administrative Support
  • Customer Service

References

References available upon request.

Timeline

Keyholder - Supervisor

Walk With Ronsons Ltd.
2013 - 2015

Style & Care Task Force Agent

Shoes.com/OnlineShoes.com
2015 - 2016

Guest Services Representative

WestPark Parking Services
2016 - 2017

Records Management Clerk

Oyen Wiggs Green & Mutala LLP
2017 - 2019

Records Clerk

PricewaterhouseCoopers LLP
2019 - 2024

Business Administration (Management) Diploma -

British Columbia Institute of Technology

Business Administration Associate Certificate -

British Columbia Institute of Technology

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Meghan Wilkinson