Meghan Wiles
Victoria,BC
Summary
Strong interpersonal skills, excelling in team or independent settings. Empathy and understanding at the forefront of all tasks; valuing human connection and personal rapport. Combines insights, methods, and approaches from different disciplines for results and efficiency. Prepared to leverage experience and capabilities to take on a dynamic and exciting position with long-term potential.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Citizens' Counselling Centre
04.2020 - Current
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined volunteer counsellor onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Managed database of 100+ volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Maintained regular communication with volunteers through newsletters, email correspondence, and personal check-ins, keeping them engaged and informed about Centre ongoing updates.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to organization's goals.
- Served as liaison between volunteer counsellors and staff ensuring open lines of communication and promoting transparent environments where concerns could be addressed promptly.
Client Services/Administrator
Citizens' Counselling Centre
04.2020 - Current
- Developed strong relationships with clients through excellent interpersonal skills and consistent followups.
- Provided individual intakes for client seeking affordable, accessible counselling.
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Streamlined internal processes for improved efficiency, resulting in increased productivity, client and volunteer satisfaction.
- Managed high-volume influx of clients, guaranteeing precise documentation, record keeping and prompt communication.
Disability Support Worker
Private Client
12.2009 - 06.2021
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care, assistance, emotional and psychological support.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Education
Counselling Psychology
Vancouver College of Counsellor Training
Vancouver, BC05.2018
Nutrition
Canadian School of Nutrition
Toronto, ON2013
Entertainment Business Management
Art Institute of Vancouver
Vancouver, BC01.2006
Skills
- Budget Management
- Program Leadership
- Client Relationship Management
- Relationship Building
- Training Coordination
- Data entry and analytics proficiency
- Report Writing
- Policy and procedure modification
- File and Records Management
- Interpersonal communication skills
- Database Administration and Maintenance
- Cultural Sensitivity
Languages
English
Native or Bilingual
French
Limited Working
Certification
San'Yas Indigenous Cultural Safety Training - Core Cultural Safety - Mental Health certificate - 2023
Citizens' Counselling Centre - Volunteer Counsellor Training Program - 2018
ASIST Training - Applied Suicide Intervention Skills Training - 2018
Volunteering
Citizens' Counselling Centre - Training Assistant - 2022-current
Assist in the 10-month training program of Volunteer Counsellors. Assist the trainer with facilitating, mentoring, administrative tasks. Provide support for the 18 participants.
Citizens' Counselling Centre - Volunteer Counsellor - 2018-current
Provided more than 400 hours of direct client counselling in both an individual and group setting. Receive ongoing clinical supervision from professional, licensed clinicians.
NEED2 - Suicide Prevention and Education Support - 2018-2019
Co-facilitated youth classroom workshops through Suicide Education and Awareness program in middle schools throughout Greater Victoria. Creating non-judgemental spaces for students and staff to learn about and reflect on suicide prevention and mental health tools.
Timeline
Volunteer Coordinator
Citizens' Counselling Centre
04.2020 - Current
Client Services/Administrator
Citizens' Counselling Centre
04.2020 - Current
Disability Support Worker
Private Client
12.2009 - 06.2021
Counselling Psychology
Vancouver College of Counsellor Training
Nutrition
Canadian School of Nutrition
Entertainment Business Management
Art Institute of Vancouver
San'Yas Indigenous Cultural Safety Training - Core Cultural Safety - Mental Health certificate - 2023
Citizens' Counselling Centre - Volunteer Counsellor Training Program - 2018
ASIST Training - Applied Suicide Intervention Skills Training - 2018
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