Meghan Wallace
Ingersoll,ON
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. I sincerely enjoy and always aim to over please and exceed any and all previous expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Dollarama
Ingersoll, Ontario
10.2025 - Current
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and provided recommendations.
- Managed cash register operations and balanced cash drawers daily.
- Maintained store cleanliness and organized merchandise displays.
- Greeted customers and provided friendly customer service.
Customer Service Shift Supervisor
Tim hortons
Ingersoll, ON
07.2016 - 04.2021
- Resolved a large number of inquiries in any given week, consistently meeting performance goals.
- Trained new employees on procedures and policies to maximize team performance.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered numerous daily phone calls to resolve any and all customer issues.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interpreted and explained work procedures and policies to brief staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Researched and prepared reports required by management or governmental agencies.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Guided employees in handling difficult or complex problems.
- Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Education
Artistic
Ingersoll District Collegiate Institute
Ingersoll, ONSkills
- Event coordination
- Data entry
- Accounts payable and receivable
- Scheduling and calendar management
- Communication // social skills
- Quick and correct mental math
- Report writing
- Supervision & leadership
- Good work ethic
- Friendly, positive attitude
- Conflict resolution
Accomplishments
- Created the highly effective new interior items and beverage preparation center that significantly impacted efficiency and improved operations.
- Developed relationships with easily more than half of new clients and typically exceeded sales goals by 27%
- Consistently maintained high customer satisfaction ratings.
- Improved delivery of any beverages or food item by, simply re-organizing and revamping the server location, realizing overall increase in customer satisfaction and cost efficiency.
Timeline
Customer Service Cashier
Dollarama
10.2025 - Current
Customer Service Shift Supervisor
Tim hortons
07.2016 - 04.2021
Artistic
Ingersoll District Collegiate Institute