Meghan Ryan
Chelmsford,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Splash N Go
06.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online bookings, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Ticket sales to the park
- Cleaned and stored all life jackets
- Opened and closed the customer service hut
Junior Life Guard
Splash N Go
06.2022 - 09.2022
- Improved swimmer safety by vigilantly monitoring pool and beach areas for potential hazards.
- Enhanced guest experience by providing exceptional customer service and responding to inquiries.
- Educated patrons on water safety guidelines, promoting adherence to rules and reducing incidents.
- Administered first aid treatment when necessary, prioritizing the well-being of all patrons at the facility.
- Maintained order within the aquatic facility by enforcing rules consistently and fairly among patrons.
- Collaborated with fellow lifeguards to ensure seamless shift transitions and consistent coverage of designated areas.
Education
ESC Champlain
Chelmsford ON06.2025
Skills
- Appointment Scheduling
- Customer Education
- Problem-solving abilities
- Payment Processing
- Key holder experience
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Splash N Go
06.2023 - 09.2023
Junior Life Guard
Splash N Go
06.2022 - 09.2022
ESC Champlain