I am an artist and nature enthusiast! Anything that has me in the forest or on the water brings me great joy Im very passionate about people and animals Laughter and love is the secret to happiness!
Meghan Moug
North Vancouver
Summary
Dynamic and compassionate professional with extensive experience in customer service. Proven ability to enhance client satisfaction through active listening and effective communication. Skilled in payment processing and adept at managing diverse tasks while fostering strong relationships, ensuring a positive experience for all clients.
Overview
13
13
years of professional experience
Work History
Care Aid
Wayne Weins
01.2020 - Current
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Cleaned house, ran errands, managed laundry, completed weekly grocery shopping and cooking
- Assisted with paying bills and filing yearly taxes
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided compassionate and patient-focused care to cultivate well-being.
Professional Residential Cleaner
Self Employed
01.2017 - Current
- Continuously expanded knowledge of best practices in residential cleaning through ongoing professional development and industry research.
- Delivered consistent results by adhering to established cleaning protocols and checklists.
- Managed inventory of necessary cleaning supplies while minimizing waste through careful usage monitoring strategies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cooking, shopping weekly meal prep
- Landscaping, pressure washing and window cleaning
Receptionist
Bekins Moving & Storage
01.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Host, Deck Hand
MV Driftwood, Queen Charlotte Lodge
05.2017 - 09.2017
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Housekeeping and dining services
- Full time-live in position. Connection with guest needs and safety were the top priority
Server, Bartender
Rouge Wet Bar
01.2015 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server, Bartender
Monk McQueens
01.2012 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science -
Langara College
Vancouver, BC01-2013
High School Diploma -
King George Secondary
Vancouver, BC05-2005
Skills
- Customer service, customer relations, conflict resolution
- Active listening, critical thinking
- Computer proficiency
- Payment processing, handling large amounts of cash
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
- Team development
- Administrative support
- Sales expertise
- Account management
- POS systems expert
Interests
Timeline
Care Aid
Wayne Weins
01.2020 - Current
Receptionist
Bekins Moving & Storage
01.2020 - 01.2022
Host, Deck Hand
MV Driftwood, Queen Charlotte Lodge
05.2017 - 09.2017
Professional Residential Cleaner
Self Employed
01.2017 - Current
Server, Bartender
Rouge Wet Bar
01.2015 - 01.2017
Server, Bartender
Monk McQueens
01.2012 - 01.2015
Associate of Science -
Langara College
High School Diploma -
King George Secondary
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