Meghan Miller

• Actively grow Swoop's sales pipeline by developing a portfolio of clients across WO network through research, networking, and prospecting calls
• Conducting sales calls, product updates and trainings to Swoop's specialty sales groups including tourism boards, cruise lines, travel agencies, and other corporate clients to develop and strengthen relationships to drive sales
• Create and maintain the contents of the quarterly Swoop Scoop Travel Trade Newsletter
• Accompany Senior Leadership/ Executives during stakeholder meetings and events
• Work closely with other teams within the commercial group to support ongoing sales product development and promotion
• Actively collaborate with Marketing department to support with events, new route launches, conferences, trade shows, contesting, giveaways, or inaugurals
• Lead the continuous development, maintenance and implementation of Swoop's Travel Trade Incentive Program which meets the needs of the travel trade, whilst staying true to Swoop's ULCC business model
• Assist with making improvements to and monitoring aspects of the online group sales process and Travel Agent Booking Portal based on market feedback.

• Onsite visits of tourism boards, cruise lines, travel agencies, and other corporate clients to develop and strengthen relationships to drive group sales
• Build and grow Swoop's group sales pipeline through developing a portfolio of potential clients throughout the country
• Conduct sales calls, product updates and training with the travel trade
• Actively promote full product line-up offered through Swoop; uncovered sales opportunities and provide resolutions for challenges
• Anticipate group business needs and built productive long-lasting relationships
• Continuous collaboration with the commercial team with ongoing group product development and marketing
• Forecast sales, develop creative sales strategies/models, and evaluate their effectiveness
• Report and provide feedback to management using statistical financial data.

• Manage and provide full ongoing implementation of year-round guest services ambassador program
• Oversee all inbound customer service inquires and actionable matters
• Responsible for timely and consistent communication response
• Mentor daily front-line staff and partners on the establishment of our Customer Service Standards
• Create and steward the overall airport customer experience
• Spearhead the travel trade business relationships and support key stakeholders of HIA, execution through developing relationships and implementing a systematic call pattern (Southwestern Ontario)
• Tourism Hamilton (City of Hamilton) and Chamber of Commerce liaison
• Develop and manage the utilization of advertising assets throughout terminal
• Sales plan established for all incremental advertising revenue opportunities
• Responsible for ground transportation curb-side options and identified new opportunities within existing programs by introducing ride share concepts
• Organize automated parking offers with key partners of HIA
• Lead the implementation of efficient business and project planning of new services being implemented by airport operations
• Oversee all signage and wayfinding, interior and exterior of terminal
• Administer daily work orders pertaining to facility maintenance in terminal
• Attend yearly training and ACI Conferences

• Created rapport with customers to build a base of referrals to establish customer network as well as knowledgeably help customers locate/select a vehicle and options best suited to customer's needs

• Performed test drives, presented vehicle product information, pricing and incentives

• Answered inbound sales calls and responded to internet inquiries

• Successfully met and exceeded monthly targets

• Attended Sales & Product knowledge meetings

• Created and maintained existing customer relationships

• Negotiated sale closures in clear, concise, and highly ethical fashion

• Achieved and retained all high Net Promoter Scores

• Engaged with several clients every day to meet their immediate and future banking needs, offer financial advice, handled objections and completed sales for both personal and small business clients
• Proactively contacted clients by phone, and scheduled appointments to further discuss clients' banking opportunities
• Advised clients based on a comprehensive financial planning approach including cash management, credit, investment, and wealth protection
• Worked as part of a team to ensure the client was receiving the most appropriate advice and direction

• Wheels Up Network (Start-up Company)
• Developed and implemented start-up strategic planning for all aspects of Wheelsupnetwork.com
• Managed full portfolio of strategic and advertising partners (DMO's, Resorts, Airlines, etc.)
• Controlled full maintenance and upload of primary Wheelsupnetwork.com website
• Project managed key initiatives related to the initial launch and ongoing support of business unit
• Actively utilized WordPress, HTML, Gimp, File Maker Pro
• Planned and conducted weekly sales meetings, Canadian holiday travel leader, offering packages and airfare to 60 destinations in 25 countries

• Implemented department strategy that in-compassed the Mission, Vision and Values of the organization

• Developed and implemented territory strategy that in-compassed the departmental strategic plan

• Established annual strategic business and marketing plans for regional agency partners

• Managed the travel trade relationships on both sides of Transat business (Airline and Wholesale/Tour Operator); Northern Ontario in excess of $1M annual revenue within the travel trade channel

• Managed activities, promotions, and business development for Air Transat and Nolitours/Transat Holidays

• Managed large geographical region, and book of business (150 plus active accounts)

• Developed growth within region through effective account management principles

• Built strong relationships through exceptional communication and customer relations skill sets

• Promoted product and service information, pricing and travel solutions to clients

• Actively contributed to the development of new cost reduction strategies

• Continuously developed a vast network within the Canadian travel industry and its associates

• Responsibility for the preparation and planning of trade show, partner, and consumer events

• Researched customer inquiries

• Effectively performed sales cycle from prospect to potential repeat customer

• Provided education of travel requirements, insurance provisions and issuance

• Actively promoted and generated new business, in line with all monthly sales objectives

• Managed existing client bases, providing the ultimate customer experience to ensure repeat business

• Utilized and became a subject matter expert in using Apollo and Galileo global distribution reservation systems and Matrix accounting applications

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.
• Represented company and promoted products at conferences and industry events.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Represented company and promoted products at conferences and industry events.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.